Medical Assistant - Pharm/Chronic Disease management

Sinai Medical Center 945 North 12th St/ St. Luke's medical Center 2801 W. Kinnickinnic River pkwy

Mon-Friday ~8 am – 5 pm

Full time 40 hr./wk.

Medical Assistants (MAs) are essential members of the chronic disease management team, working closely with clinical pharmacists to deliver high-quality care to ambulatory patients.

In this role, MAs will:

• Collaborate directly with pharmacists in chronic disease management clinics.
• Manage referral work queues efficiently.
• Schedule and reschedule patient appointments.
• Ensure all necessary patient forms are prepared for pharmacist visits.
• Assist with patient communications, including phone calls and in-basket messages.

This position plays a vital role in supporting clinicians and enhancing the patient experience through proactive coordination and communication.

When you join Advocate Aurora Health, you are joining one of the nation’s largest nonprofit health systems, serving communities across Illinois and Wisconsin with a strong commitment to equity, excellence, and whole-person care.

At Advocate Aurora Health we are redefining how, when, and where care is delivered—bringing human kindness to every step of the health journey. Guided by our Purpose, “From discovery to everyday moments, we’re redefining care – for you, for us, for all,” we are committed to lifting everyone up, thinking boldly together, and creating spaces where all belong and can thrive.

Medical Assistants (MAs) are essential members of the chronic disease management team, working closely with clinical pharmacists to deliver high-quality care to ambulatory patients.  The Chronic Disease Management team consists of pharmacists that receive referrals from providers to help manage patients with chronic diseases such as diabetes, hypertension, etc.

In this non-traditional Medical Assistant role, MAs will:

• Collaborate directly with pharmacists in chronic disease management clinics.
• Manage referral work queues efficiently.
• Schedule and reschedule patient appointments.
• Ensure all necessary patient forms are prepared for pharmacist visits.
• Assist with patient communications, including phone calls and in basket messages.

This position plays a vital role in supporting clinicians and enhancing the patient experience through proactive coordination and communication. It consists primarily of phone work rather than face-to-face patient interaction.

Scheduled hours are Monday-Friday between 8am- 5pm.  (Full time – 40 hours weekly)

• High School Diploma or GED required. 
• Basic Life Support (BLS) for Healthcare Providers certification issued by the American Heart Association (AHA) needs to be obtained within 45 days unless department leader has determined it is not required. 
• Completion of an accredited or approved program in Medical Assistant, or 2 years of verifiable full-time experience as a Medical Assistant within the last 5 years.

At Advocate Health, your work matters—to patients, teammates, and the communities we serve. If you are passionate about care, teamwork, and making a meaningful difference every day, we would love to grow with you.

• Must sit, stand, walk, lift, squat, bend, twist, crawl, kneel, climb, and reach above shoulders throughout the workday.
• Ability to lift 35 pounds without assistance.  For patient lifts over 35 pounds, or when patient is unable to assist with lift, patient handling equipment is expected to be used, with at least one other team member, when available.
• Unique patient lifting/movement situations will be assessed on a case- by -case basis.
• Must have functional speech, vision, hearing, and touch with ability to use fine-hand manipulation skills. 
• Will be exposed to the following hazards on a frequent basis: mechanical, electrical, chemical, blood and body fluids.  Will be required to wear protective clothing and equipment as needed. 
• Operates all equipment necessary to perform the job.

This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.

Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including:

Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation’s largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.