Patient Advocate GCM

United States·Charlottemid

OtherPatient Advocate

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Quick Summary

Technical Tools

OtherPatient Advocate

Department:

05722 GCMG Concierge Care: Morehead - Concierge Care: Adult

Status:

Full time

Benefits Eligible:

Yes

Hours Per Week:

Schedule Details/Additional Information:

This position supports a Concierge Ambulatory Primary Care practice and is ideal for candidates who bring experience in high-touch patient relations, service excellence, and professional discretion. We're looking for individuals with strong interpersonal communication skills who can anticipate and respond to patient needs in a proactive and personalized way.

Experience in concierge medicine, executive health, hospitality, or other service-focused environments is valued. Most importantly, we're seeking someone who takes pride in delivering a consistently elevated, patient-centered experience aligned with the concierge care model.

$21.85 - $32.80

Essential Functions

Answers multi-line telephone, provides routine information to callers and patients, takes messages and places pages.
Contacts patients by telephone to confirm scheduling information and communicates patient schedules and changes to the appropriate staff.
Performs patient check-in and initial patient registration tasks and ensures accurate completion of forms.
Collects patients' post charges and payments. Completes patient receipts in a timely fashion.
Orders, monitors and stocks all paper supplies including retail items.
Processes incoming and outgoing mail and supply deliveries.
Files and maintains an orderly medical records system.

Physical Requirements
Work requires reaching in front of body to operate telephone, typewriter, computer, copier, and fax machine. Work requires long periods of sitting, frequent bending and pivoting to perform filing and office activities and reaching overhead occasionally. Must be able to lift documents or supplies weighing 1-10 pounds frequently, 11-20 pounds occasionally, and 21-50 pounds rarely. Work requires frequent use of fingers and both hands, speaking with clear diction, hearing and vision at close-up ranges (24 inches). Works in a fast paced office environment. Employee is responsible for working in a safe manner. Hours are occasionally long or irregular.

High School Diploma or GED preferred. 1 year medical receptionist experience preferred. Experience with medical terminology, data entry, computer skills required. Proficient typing and accurate spelling required. Experience or familiarity with other CAM therapies preferred. Requires excellent oral and written communication, organizational, time management, professionalism, group facilitation and customer relation skills.

Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including:

What We Offer

~1 min read

✓Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training

✓Premium pay such as shift, on call, and more based on a teammate's job

✓Incentive pay for select positions

✓Opportunity for annual increases based on performance

✓Paid Time Off programs

✓Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability

✓Flexible Spending Accounts for eligible health care and dependent care expenses

✓Family benefits such as adoption assistance and paid parental leave

✓Defined contribution retirement plans with employer match and other financial wellness programs

✓Educational Assistance Program

Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation’s largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.