Patient Service Representative

Monday to Friday 8am to 5pm

Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including:

• Process patient order confirmations and updates to support revenue recognition and billing
• Review equipment setup documentation for completeness, accuracy, and required signatures
• Generate and review daily Confirmed Orders for Billing reports; identify and correct errors
• Investigate and resolve open orders to ensure timely billing and service confirmation

• Verify insurance eligibility and benefits (e.g., Medicare, Medicaid, BCBS, HMOs, Managed Care)
• Ensure required authorizations are current and in place for supplies and purchased items
• Identify and validate reimbursement sources

• Enter direct billing charges for supply items dispensed at off-site locations
• Obtain and validate diagnosis codes from patient records or delivery documentation
• Create or update patient accounts with demographic and insurance information
• Complete monthly bulk billing for non-covered or out-of-network items

• Prepare, scan, and index patient documentation into the EMR system
• Ensure document quality, accuracy, and proper indexing by patient and document type
• Manage storage and secure destruction of records per policy
• Operate and troubleshoot scanning/imaging equipment

• Run and analyze operational reports (e.g., Open Orders, Discharge, Continued Use)
• Update inactive accounts and ensure compliance with payer guidelines
• Support tracking and follow-up of lost or unrecovered equipment

• Respond to patient and internal inquiries regarding equipment, documentation, and billing
• Coordinate with Intake and Distribution teams to resolve delivery or service issues
• Provide backup phone support and assist walk-in patients as needed
• Escalate safety concerns (e.g., oxygen handling risks) to appropriate stakeholders

• Compile and submit assigned operational reports (e.g., Daily Order Report)
• Perform other duties as assigned

• High School Diploma or equivalent required
• 3–4 years of administrative or office experience required (healthcare preferred)
• Experience with third-party payors (Medicare, Medicaid, commercial insurance) required
• Knowledge of medical terminology preferred
• Home care or HME experience preferred

• Strong data entry accuracy and attention to detail
• Excellent organizational and time management skills
• Effective communication and customer service skills
• Ability to work independently with minimal supervision
• Proficiency with computer systems and EMR platforms (e.g., OnBase, Fastrack, CareNet, ERMA, Care Connection preferred)

• Office/healthcare administrative setting
• Prolonged computer use and sitting
• Occasional lifting of files or office materials

Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation’s largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.