Patient Service Representative I Hospital- 0.8 Emergency (3rd Shift)

Full-time 3rd Shift 11P-730A rotating every other weekend and every other holiday

• →Responsible for performing all job duties in a way that conforms to our customer service philosophy and consistent with our "AIDET" standards.
• →When creating new registrations for walk-in patients, responsible for the identifying insurance coverage, the benefits available, patient out-of-pocket expenses, and collecting co-insurance and co-payments.
• →Responsible for security authorization and precertification of inpatient and outpatient services.
• →Responsible the pre-registration and registration accuracy.
• →Participates in departmental team building activities and in services and other miscellaneous duties as assigned by leader.  

• High School Diploma with 1 years of experience in either Patient Access or any of the following related experience; general physician office support or billing office, insurance office, hospitality, or call center (any industry).
• Intermediate math skills acquired through classroom work or through work experience.
• Basic understanding of web-based systems, proficiency in data entry.
• Typing 25 WPM.
• Ability to prioritize and organize workload.
• Sophisticated interviewing, communication and negotiation skills.
• Independent decision making.
• Ability to work hours that verify based on needs of the organization including evenings, weekends and holidays.
• Ability to work as a team member.

Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including:

Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation’s largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.