Referral Coordinator - Neurology

Monday - Friday, 8:00am - 5:00pm

Hybrid

Responsible for developing and maintaining a referral relations program by promoting clinic physician services and other services to external medical professionals (referral sources). Monitors staff communication with referral sources. Facilitates communication between clinic physicians and referral sources.

• High School Diploma or GED General Studies Required
• 2+ Customer Service in Healthcare Setting preferred
• CMA/RMA/NCCT Preferred

• Basic computer skills required
• Excellent oral and written communication skills
• Ability to perform multiple tasks and work independently
• Ability to develop and maintain professional, service-oriented working relationships with patients, physicians, co-workers and supervisors
• Ability to understand and comply with policies and procedures.

• Coordinates and facilitates physician/consumer relations and customer service activities
• Communicates and responds to customer needs in a professional, positive manner building credibility and rapport with all contacts. Communicates new information related to all clinical services and referral protocols for Regional Physicians
• Receives, researches and completes, in a timely manner, all inquiries and requests ensuring optimum customer satisfaction. Assumes ownership of each transaction. Maintains high level of accuracy in all data collection and entry, appropriately following through and documenting the interaction.
• Employs a systematic approach in problem solving; makes decisions based on thoughtful analysis of the situation, and evaluation of the alternatives. Provides documentation as needed.
• Demonstrates professional telephone technique with strong focus on communication style and knowledge of Regional Physicians to include its partners and affiliates.
• Maintains professional standards by participating in orientation, training and seminars. Remains current on changes in policies and protocols
• Upholds a professional working relationship at all times and adheres to department rules. Practices teamwork and adheres to Standards of Behavior.
• Other Duties Performs other duties as assigned by management

• Occasional stooping, standing, kneeling, and crawling
• Frequent sitting, walking, and reaching
• Medium physical force is required (exerting 20 to 50 pounds of force occasionally, or 10 to 25 pounds of force frequently, or up to 10 pounds of force constantly to move objects)
• Visual acuity to accurately enter and view information via the computer
• Ability to hear and speak is required to effectively communicate with the public in person and via the telephone
• Manual finger dexterity for chart preparation, answering telephone, assisting patients, and accurately type information
• Occupational Exposure to Bloodborne Pathogens

Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including:

Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation’s largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.