Security Command Center Manager

1st shift - will go back and forth between IL and WI command centers.

• →Major Responsibilities: Manages Security Operations Centers which provide expert monitoring of security systems to include surveillance, alarms (e.g. duress, burglary, abduction, etc.), and intercoms, receipt of service calls, dispatching officers, documenting incidents, maintaining command and control of Public Safety operations, and response to emergencies.  
• →The Manager ensures that staff are qualified and prepared to perform their duties, processes are sound, procedures are followed, and response meets service level agreements. 
• →Plans, directs, implements, and continually improves a comprehensive security program to protect people, information, and property in assigned locations, detect incidents when they occur, and react swiftly. 
• →Leads and participates in sensitive and complicated investigations of accidents, thefts, injuries, and other incidents.? Leads team members and contractors to compassionately and effectively perform their duties.  
• →Performs human resources responsibilities such as interview and selection of new team members, promotions, development, performance evaluations, compensation changes, resolution of team member concerns, corrective actions, and overall morale. 
• →Evaluates service needs, risks, and vulnerabilities regularly and makes appropriate adjustments. Develops, implements, evaluates, and continuously improves public safety operations that incorporates effective technical, operational, procedural, and physical/structural components. 
• →Ensures that the Centers work efforts are documented in accordance with requirements.  
• →Collects, reviews, and analyzes operational and performance metrics to make informed decisions and monitor quality. 
• →Develops and maintains collaborative relationships with executive team, department/unit directors and managers, physicians, team members, law enforcement, and first responders. 
• →Participates in planning committees, serves as an expert resource for consultation, and rounds on internal customers.  
• →Develops security awareness and a sense of site ownership among team members. 
• →Develops and recommends operating and capital budgets and controls expenditures within approved budget objectives.  
• →Responsible for understanding and adhering to the organization's Behaviors and for ensuring that personal actions, and the actions of employees supervised, comply with the policies, regulations and laws applicable to the organization's business. 

• Driver license issued by the state of Illinois, or Driver license issued by the state of Wisconsin 

• Bachelor's degree in criminal justice or related field. 

• 5 years of experience in public safety, security, dispatch, operations center, or law enforcement department. 

• ​​Expert knowledge in security and public safety practices, procedures, and state/federal compliance.
• Effective written and oral communication, general administrative, and leadership skills.
• Conducting complex investigations, possesses critical thinking and analytic skills.
• Excellent word processing, spreadsheet, and presentation software skills
• Working knowledge of security systems such as video surveillance, access control, pediatric abduction alarm systems, etc.
• Demonstrated ability to exercise mature judgement and sound reasoning while maintaining calm, courteous, and tactful demeanor in dealing with team members, patients, and visitors.
• Demonstrated experience in quickly and accurately assessing dangerous and stressful situations and taking appropriate action

• This position requires travel, therefore, will be exposed to weather and road conditions. Operates all equipment necessary to perform the job. Must lift up to 35 lbs occasionally. Ability to defend self and/or others. May be exposed to mechanical, electrical, chemical, explosive, and radiation hazards. Protective clothing must be worn as necessary. This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties. 

This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.

Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including:

Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation’s largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.