Transfer Center Assistant

0.9 FTE; 7p-7a; every third weekend, rotating holiday schedule

•  High school graduate or equivalent 2 years previous healthcare experience (pediatric experience a plus) Knowledge of medical terminology

As a key member of the Transfer Center Team you will:  

• Coordinate Interfacility Transfers by gathering  initial transfer request details from referring facilities and following established protocols with the Transfer Center RN to coordinate transfers.  
• Provide Secretarial Support by entering and managing data in systems (e.g., Central Logic, Midas), running reports, and maintaining logs. Monitoring department equipment function and sending required documentation to referral hospitals.
• Support Safety and Quality by updating and communicating  weather and traffic alerts.  Tracking transport vehicles to ensure safety throughout transfers. Maintaining emergency preparedness documentation and follows safety/quality plans and assigned duties.

• →Schedule: 36 hours a week, 0.9 FTE; 7p-7a; every third weekend, rotating holiday schedule

Superior Ambulance Headquarters, which partners closely with healthcare networks like Advocate Health Care to facilitate hospital-to-hospital transfers, patient transportation, and critical care dispatch.   Superior Ambulance Headquarters acts as a central hub for regional emergency medical services and patient logistical routing.

• Must be able to speak clearly and communicate in professional manner both verbally and in writing regarding the subject of the call or inquiry.
• Ability to build rapport and develop trust with caller/patient.
• Duties are performed with upbeat –can do positive voice tone and attitude for effective, quality, safe and compassionate care for caller/patient.
• Must be able to tolerate long periods of sitting and stay focused on callers’ need with use of voice, eye, wrist, hands and fingers for operation of computer and telephonic processes.
• Reach and stretch above and below shoulder level. Some pushing/pulling. Kneeling and bending may be required.
• Must possess aptitude for learning and use of critical thinking with problem solving, multitasking, prioritizing work and adapting to diverse routines and situations that require change.
• Possess strong abilities to maintain a sense of urgency as well as to respond quickly to emergency situations in a calm well organized manner following procedures and policies to provide timely facilitation of care plan/transfer/referral with focus on best outcome for the caller/ patient.
•  Frequent need for hearing acuity, eye/hand/finger dexterity and articulate communication with a clear positive telephone voice and delivery of speech. Distinguish color for use of multiple indicators in computerized placement programs.
• Exposure to General Office Environment.
• Ability to work flexible hours to provide staffing for the department, which is open twenty-four (24) hours per day, seven (7) days per week program occasional lifting of 10 pounds

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This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.

Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including:

Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation’s largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.