Vice President, Chief Nursing Officer - Greater Charlotte Area

Full time

The Greater Charlotte Chief Nursing Officer will lead a team of Chief Nursing Officers responsible for 11,000+ nursing staff at 15 sites of care and 2,800+ total licensed beds. Sites of care vary in size, ranging from community hospitals (33-300+ beds) to a major quaternary care, Level 1 trauma, academic medical at Atrium Health Carolinas Medical Center (CMC) (650+ beds). Consistently rated among the nation’s best hospitals, CMC provides residency training for more than 200 physicians in 15 specialties and serves as a regional campus for the Wake Forest University School of Medicine. The Area also incudes the most comprehensive children's hospital between Atlanta and Washington, DC at Levine Children’s Hospital (230+ beds) and a world-class cancer center at Atrium Health Levine Cancer Institute.

Recognized as one of the fastest-growing regions in the country, the Charlotte region population experienced a 10.5% growth rate between 2020-2025 and is expected to grow 53% between 2030-2050.

The Position

Reporting to the Senior Vice President and Chief Nursing Officer for the North Carolina and Georgia Division, the Senior Vice President and President for the Greater Charlotte Area, and the Senior Vice President and President for the Charlotte Area, the Greater Charlotte Area Chief Nursing Officer (CNO) is responsible for organizing, planning, directing, and evaluating all nursing functions and other patient care areas within the Greater Charlotte Area. This position is a key member of the Greater Charlotte leadership team and works closely with the area hospital presidents and service line leaders.

This position has overall accountability for nursing and interdisciplinary leadership, strategic direction, quality, and outcomes of care in the Greater Charlotte Area. The Area CNO establishes and communicates a vision and direction for patient-centered and evidence-based care delivery in an integrated and team-based context. S/he will be responsible for driving a service-oriented culture focused on superior patient experience, employee engagement, quality, patient safety, and operational efficiency.

The Greater Charlotte Area CNO sets and enforces standards for professional nursing including leadership development, educational requirements, and workforce goals and targets. In collaboration with the NC & GA Division CNO, the Greater Charlotte Area CNO is responsible for establishing a culture of accountability/stewardship, leading in removal of unnecessary variation through the area, and enterprise alignment of care delivery/operational where appropriate. The position advocates for strategic patient care priorities with internal and external constituents and stakeholders to ensure optimal operating effectiveness, area positioning, and quality outcomes.

The Greater Charlotte Area CNO will lead the strategy for the Magnet designation and Pathway to Excellence process for the area and serve as senior spokesperson for nursing in the area.

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  Direct all operations of Patient Services in the Greater Charlotte Area.

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  Identify and articulate the vision and strategic direction for the delivery of patient care and the discipline of Nursing across all patient care settings for assigned area; direct and collaborate on the implementation of strategies to achieve them. This includes the advancement of the profession of Nursing in the area and ensuring the retention of staff, financial planning and control, maintenance of active licensure, and quality assurance throughout the area.

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  Lead the strategy for the Magnet designation and Pathway to Excellence process for the area and promote Magnet standards and principles throughout the area. This includes creating an environment where collaboration is valued and excellence in clinical care, education, and research is promoted and achieved.

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  Serve as the senior spokesperson for Nursing in the area. Advise the area senior leadership, the medical staff, board and individual clinical facilities and other internal and external groups by providing input about the implications of decisions and change on the quality of patient care, on nursing , and on nursing care providers.

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  Establish nursing standards for patient care, treatment/services, and standards of nursing  by assuring that all nursing services are provided and in compliance with all applicable standards/requirements of the  region, and all other applicable regulatory bodies.

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  Collaborate closely with enterprise nursing and other area/regional colleagues, including Chief Medical Officer leadership, to achieve system and area/regional quality outcomes and priority strategic clinical initiatives. This includes partnering with the Advocate Health nursing leadership to ensure nursing integration in the Area.

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  Participate in strategic planning, development, implementation, and evaluation of clinical programs and services, assuring appropriate resources for the delivery of care in conjunction with other Atrium/Advocate Health executive leadership.

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  Recommend and implement policies and procedures to improve efficiency and delivery of quality patient care.

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  Plan, manage, coordinate, and evaluate the clinical and administrative activities for the department of nursing and the administrative activities for other clinical and non-clinical areas.

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  Provide enterprise leadership in the establishment and oversight of credentialing/privileging policies for nurses and ensures compliance with such policies for current and potential teammate nurses within the market  area.

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  Encourage active participation from all staff members and create a working environment that will encourage clinical employee satisfaction.

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  Encourage innovation of the staff for the betterment of the welfare of the patients and the organization.

The Greater Charlotte Area CNO must be a high-impact, results-oriented, inspirational leader with a commitment to excellence and a focus on improving the quality, safety, and value of patient care in this new healthcare environment, demonstrated by: 

• Displaying expertise in present and emerging industry trends and best s in clinical methodologies, performance improvement and nursing s. 

• Elevating the standards for nursing performance and achieving improved clinical outcomes. 

• Surpassing goals and seizing opportunities to improve patient care. 

• Setting goals that are ambitious but realistic for self and team, geared to overall area objectives. 

• Exceeding performance targets in quality, patient safety, employee and patient experience. 

The Greater Charlotte Area CNO must be able to engage and build lasting relationships and collaborations with senior leadership team members, physicians, nursing leadership and staff as well as key stakeholders in a complex and highly matrixed organization, with particular emphasis on: 

• Negotiating with a genuine give-and-take approach, where all parties act as true peers and decisions are shared. 

• Identifying and engaging with all relevant stakeholders to shape consensus. 

• Identifying opportunities to build supporting or new relationships. 

The Greater Charlotte Area CNO will demonstrate personal credibility, executive presence, anticipation of needs and concerns, and rigorous management of personal motivation and sustained performance, and will exhibit a personal interest in mentoring and coaching the nursing leaders of the future by: 

• Creating an environment where our people are seen, heard, valued and feel like they belong. 

• Collaborating and actively engaging with the team to manage projects, solve problems, discuss challenging issues, or learn more about critical issues as a group. 

• Appropriately delegating roles and responsibilities to free self to work at a more strategic level. 

• Establishing clear, challenging performance goals and metrics for the year. 

• Designing proactive, process-focused performance management processes to monitor projects and deliver sustainable results that exceed expectations. 

• Assuming the best in people and creating a culture that rewards collaboration, diversity and teamwork. 

• 10+ years of increasingly responsible nurse or operational leadership roles with significant operational experience (e.g., CNO, associate CNO, COO, SVP of Operations, or other executive leader). 

• Master of Science in Nursing from an accredited nursing program, or a Bachelor of Science in Nursing from an accredited nursing program and a Master’s degree in a related field. 

• A D.N.P. or Ph.D. is preferred. 

• If not already licensed in North Carolina, eligible for licensure in the state. 

• Experience leading performance improvement and change management initiatives in the areas of clinical quality, patient safety, patient & staff engagement, and resource allocation. 

• Demonstrated by the successful development and management of annual budgets reflecting staffing, capital and other operating expenses. 

• A record of accomplishment in recruitment, development and retention of outstanding leaders and staff, including those traditionally underrepresented.

• Aspiration to be an agent of progress in advancing racial equity and justice. 

Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including:

Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation’s largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.