Welcome Services Concierge

1st Shift - Full Time - 40 Hours/Week

• →Successfully manage the first and last impressions of the facility
• →Proactively approach, greet and acknowledge all in a friendly, professional manner and provide quick, responsive guest service
• →Answer telephone and make calls to department, units and outside organizations as requested
• →Successfully utilize the Epic system for appointment and patient look-up, input of transport requests       
• →Properly communicate with all departments and transport companies on behalf of patients/visitors
• →Partner with all hospital staff
• →Problem-solve, manage conflict, address patient/visitor concerns and complaints, and initiate recovery steps for service failures
• →Assist in maintaining a smooth traffic flow at the entrances to the facility
• →Physically assist in the transport of patients/visitors through wheelchair use and escorting -both external and internal
• →Physically assist patients in/out of vehicles
• →When required, provide symptom screening of patients/visitors entering the facility by asking structured health questions

• None Required.

• High School Diploma or GED

• Typically requires 2 years in customer service facing role.

• Life support training courses may be required dependent on department discretion
• Excellent Customer service, communication (written and verbal) and interpersonal skills; ability to positively communicate with others under difficult circumstances
• Intermediate computer skills (prior Epic experience is a plus)
• Must be extremely accurate in a fast paced environment
• Ability to manage multiple demands and priorities
• Demonstrated ability to work as part of a team, independently and collaboratively

Ability to stand and walk throughout work area approximately 95% of the workday

Ability to withstand exposure to weather elements – both extreme cold and heat approximately 95% of the workday

Able to perform physical tasks such as lifting, standing, walking, pushing, pulling, and moving patients via wheelchairs, wayfinding, and/or escorting

Ability to tolerate minimal exposures of odors from auto emissions/gasoline

This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.

Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including:

Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation’s largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.