Sales Support Specialist

As a Sales Support Specialist, you’ll be a primary point of contact for our customers, vendors, and business partners. Whether you’re assisting in person, over the phone, or by email, you’ll help ensure customers receive accurate information, reliable support, and a positive experience. If you’re a clear communicator who takes pride in providing dependable, thoughtful service, this role may be a strong fit.

At Abatix, we’re committed to investing in our people. We offer opportunities to learn, grow, and take on new responsibilities, whether that’s expanding your product knowledge, strengthening vendor relationships, or improving internal processes. If you value teamwork, customer service, and problem-solving, we’d be glad to consider you for our team.

Full time | On-site | Monday though Friday

• Assist customers in person, over the phone and via email
• Provide pricing and product information, process orders and provide delivery information
• Source and process special orders and direct shipments
• Partner with the sales team to ensure accurate quoting, smooth order execution, and strong customer communication.
• Stay current on product knowledge
• Resolve discrepancies regarding shipments, receipts or other transactions
• Recommend process improvements and new customer opportunities to supervisors
• Perform vendor relations and negotiations as needed

• 3+ years of experience in customer service, inside sales, sales support, or account coordination
• Strong preference to those with experience in industrial, construction, safety, or related products 
• Comfortable working cross-functionally with sales, operations, and finance
• Strong order entry accuracy and documentation discipline
• Computer literacy and ability to use spreadsheets and software with minimal supervision, Epicor Prophet 21 experience is a plus!
• Proven ability to prioritize workload in a fast-paced, high-volume environment.
• Excellent verbal and written English language skills