Ambassador

We are seeking a Transfusion Medicine Ambassador to support a key customer in New Zealand, delivering exceptional technical support and customer outcomes across one of our most strategically important accounts.

This is a high-impact, field-based role where you will act as the technical and relationship lead for New Zealand, working closely with a key strategic partner, being the primary in-country representative for Abbott Transfusion Medicine.

You will combine engineering expertise, transfusion knowledge, and customer leadership to ensure optimal system performance, strengthen partnerships, and drive continuous improvement within a highly regulated healthcare environment.
 

You will operate with a high degree of autonomy, while remaining closely connected to a broader team of ambassadors and specialists based in Australia. Success in this role requires strong self-direction, accountability, and the ability to influence and deliver outcomes independently.

Working across multiple customer sites, you will bring deep technical expertise, strong diagnostics knowledge, and a proven ability to build trust and credibility with stakeholders to manage complex environments, solve problems, and deliver a consistently high-quality customer experience. The role involves regular travel primarily between Auckland and Christchurch, with occasional international travel. The role can be based in either Auckland or Christchurch.

• →Act as the primary technical ambassador in New Zealand for Abbott Transfusion Medicine, with accountability for the system performance for a key strategic partner.
• →Build and maintain strong, trusted relationships with key stakeholders through proactive, clear, and professional communication
• →Provide hands-on technical support, maintenance, and advanced troubleshooting across instrumentation automation, and software systems
• →Lead root cause analysis and issue resolution, ensuring accurate and compliant documentation (aligned to GMP and quality standards)
• →Operate with a high degree of autonomy, effectively managing priorities, travel, and customer needs across multiple sites
• →Collaborate cross-functionally to deliver coordinated and high-quality customer outcomes
• →Maintain high standards in inventory management, stock control, and service workflows
• →Ensure full compliance with corporate governance, quality, and regulatory standards
• →Support business reviews, KPI tracking, and continuous improvement initiatives
• →Contribute to territory sales targets and support growth in instrument and consumable adoption
• →Identify and support new business opportunities within the existing customer environment
• →Deliver training, education, and system optimisation support to enhance customer capability and experience

• A degree in Biomedical Engineering, Engineering, or related field
• Strong technical troubleshooting and problem-solving skills, with high attention to detail
• Experience within diagnostics, transfusion medicine, or laboratory environments (preferred)
• The ability to communicate complex technical concepts clearly and build confidence with stakeholders
• Experience working within regulated environments (GMP, quality systems)
• A proactive, organised, and accountable approach, with strong ownership of outcomes
• The ability to work independently while staying connected to a broader team
• Strong relationship-building skills, with the ability to establish trust quickly
• Resilience and adaptability in managing complex customer environments and competing priorities
   

• Field-based role covering multiple sites across New Zealand
• Regular travel required (Auckland and Christchurch focus)
• Occasional international travel
• Reporting to the Ambassador Lead - ANZ, with strong support from a broader Australian-based ATM team

In specific locations, the pay range may vary from the range posted.