Representative I, VAD Customer Service - Bilingual (Spanish)

United States - Florida - Lake Marymid

OtherCustomer Service

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Quick Summary

Overview

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare,

Technical Tools

OtherCustomer Service

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 115,000 colleagues serve people in more than 160 countries.

At Abbott, you can do work that matters, grow, and learn, care for yourself and your family, be your true self, and live a full life. You’ll also have access to:

Career development with an international company where you can grow the career you dream of.
Employees can qualify for free medical coverage in our Health Investment Plan (HIP) PPO medical plan in the next calendar year.
An excellent retirement savings plan with a high employer contribution.
Tuition reimbursement, the Freedom 2 Save student debt program, and FreeU education benefit - an affordable and convenient path to getting a bachelor’s degree.
A company recognized as a great place to work in dozens of countries worldwide and named one of the most admired companies in the world by Fortune.
A company that is recognized as one of the best big companies to work for as well as the best place to work for diversity, working mothers, female executives, and scientists.

The following reflects management’s definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assign or reassign duties and responsibilities to this job at any time due to reasonable accommodation or other reasons.

Receive inbound calls from customers for supply orders or customer support

Responsible for sustaining call center expectations

Maintain patient records and verifies account accuracy

Responsible for maintaining patient reorder compliance cases

Responsible for achieving and maintaining department KPIs

Completes cases and activities per department standards

Maintains patient records and verifies account accuracy

Actively participates in and attends department meetings

Communicates prescription revision request to clinic support teams

Contacts referrals to complete new patient welcome calls

Coordinates customer returns

Follows all regulatory policies, procedures, privacy, and security standards in accordance with government agencies including all HIPAA requirements

Requirements

~1 min read

$15.80 – $31.60/hour

In specific locations, the pay range may vary from the range posted.

Customer Service

HF Heart Failure

United States > Lake Mary : 1101 Greenwood Boulevard

Standard

Not specified

Not Applicable

Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day), Continuous standing for prolonged periods (more than 2 consecutive hours in an 8 hour day), Continuous walking for prolonged periods (more than 2 hours at a time in an 8 hour day)

Abbott is an Equal Opportunity Employer of Minorities/Women/Individuals with Disabilities/Protected Veterans.

EEO is the Law link - English: http://webstorage.abbott.com/common/External/EEO_English.pdf

EEO is the Law link - Espanol: http://webstorage.abbott.com/common/External/EEO_Spanish.pdf