Senior Instrumentation and Analytical Specialist

Abbott is a global healthcare leader, creating breakthrough science to improve people’s health. We’re always looking towards the future, anticipating changes in medical science and technology.

Our diagnostic solutions are utilized in hospitals, laboratories, and clinics worldwide. The crucial information derived from our tests, instruments, and informatics systems is often the first step in patient care decision-making for hundreds of health conditions, ranging from heart attacks to blood disorders, infectious diseases, and cancers.

At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self, and live a full life. You’ll also have access to:

• Career development with an international company where you can grow the career you dream of.
• Participants who complete a short wellness assessment qualify for FREE coverage in our HIP PPO medical plan. Free coverage applies in the next calendar year.
• An excellent retirement savings plan with a high employer contribution.
• Tuition reimbursement, the Freedom 2 Save student debt program, and FreeU education benefit - an affordable and convenient path to getting a bachelor’s degree.
• A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.
• A company that is recognized as one of the best big companies to work for, as well as the best place to work for diversity, working mothers, female executives, and scientists.

This Senior Instrumentation and Analytical Specialist position is a part of the Abbott Diagnostics Division. It's a field-based remote role.

The Technical Solution Design (TSD) SME/Optimization team works with every Abbott Automation Customer to optimize and enhance the installed solution, along with providing technical insight on lessons learned in the optimization activities to enhance the renewal of contracts.  They provide customer presentations, training, and demonstrations of on-site products, as well as recommendations for value expansion opportunities.

As a member of the team, this position serves as the Subject Matter Expert (SME) in areas of automation, informatics, and professional services solutions to sell technical products, services, installations, and configurations of automated diagnostics systems, laboratory automation systems, and system integrations. Utilizing advanced expert-level technical knowledge of Abbott solutions, this position serves as an expert resource to perform optimization workflow assessments to enhance the end user experience and identify areas of improvement that contribute to business and operational efficiencies. 

This position will also own the development and execution of training programs and tools for the Technical Solution Design (TSD) team that help drive the technical differentiating sales positioning and strategy of Abbott solutions from competitor products. 

• Serve as SME in automation, informatics, and professional services for diagnostic instruments and lab automation systems
• Lead technical product installations, configurations, and solution optimization
• Conduct solution assessments to optimize instrumentation, automation, and informatics performance

• Design and deliver optimization workshops within your area of expertise
• Develop and execute strategies for complex customers (e.g., strategic accounts, national/regional health systems)
• Build and maintain key account relationships to drive retention and business growth

• Own development and delivery of training programs and tools for the Technical Solution Design team
• Provide advanced training to internal teams and external customers
• Drive differentiated technical sales positioning versus competitors

• Act as technical liaison across U.S. customers, sales/service teams, and global partners
• Partner with U.S. Marketing to develop and deploy new product knowledge
• Support product development by ensuring solutions meet customer and industry standards

• Assess and improve informatics systems, middleware, and automation software
• Optimize specimen routing across instruments and modules
• Review and refine reagent plans and system configurations
• Perform advanced data analysis using instrumentation/automation data mining tools

• Serve as primary technical advisor to sales teams across the full solution lifecycle (sales → install → implementation → optimization)
• Lead competitive analyses to inform business strategy.
• Demonstrate expert-level knowledge of Abbott’s end-to-end solutions.

• Build long-term relationships with internal and external stakeholders
• Support sales objectives and drive customer satisfaction and growth

• Implement and maintain the effectiveness of the quality system

• Proven ability to drive sales results
• Leads teams and initiatives effectively
• Negotiates to achieve strong business outcomes
• Solves complex problems with sound judgment
• Communicates clearly and adapts in fast-paced environments

* Participants who complete a short wellness assessment qualify for FREE coverage in our HIP PPO medical plan. Free coverage applies in the next calendar year.