Technical Service Specialist

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OtherTechnical Service Specialist

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Quick Summary

Overview

JOB DESCRIPTION: At Abbott, we are committed to improving health and well-being worldwide through innovative diagnostic solutions.

Technical Tools

OtherTechnical Service Specialist

At Abbott, we are committed to improving health and well-being worldwide through innovative diagnostic solutions. We are looking for a Technical Service Specialist to join our Technical Service team and support our customers with high-quality, reliable technical service.

The Technical Service Specialist is responsible for performing planned maintenance activities, hardware and software upgrades (TSBs), providing backup first-line (Level 1) service, and supporting instrument installations and deinstallations.

Responsibilities

~1 min read

→Provide first-line technical service to Abbott Ambassadors (service interventions requiring less than 4 hours of labor)
→Schedule and perform planned maintenance (PM) activities
→Execute hardware and software upgrades (Technical Service Bulletins – TSBs)
→Support instrument installations and deinstallations
→Contribute to achieving customer satisfaction (NPS), service KPIs, and the district’s economic growth and profitability

Bachelor’s degree or equivalent experience required
Bachelor’s / Engineering degree in medical, electrical, mechanical engineering or medical technology preferred

Proven experience in a similar technical service role, supported by management and customer references
Strong customer engagement skills, particularly with laboratory staff
Recognized technical expertise for the assigned product line
Excellent communication and problem-solving skills
Strong experience using analytical tools and technical software

This position plays a key role in ensuring instrument reliability, service quality, and customer satisfaction through effective maintenance, upgrades, and technical support activities.

What We Offer

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✓A collaborative, innovative, and inclusive work environment

✓Continuous technical training and development

✓Career growth opportunities within a global healthcare leader

✓Competitive compensation and benefits package

🔧 We’re hiring: Technical Service Specialist | Italy

Join Abbott and help deliver reliable, high-quality technical service that supports laboratories and improves patient outcomes.

Your role

First-line technical service (< 4 hours)
Planned maintenance and HW/SW upgrades (TSBs)
Support installations and deinstallations
Work closely with laboratory staff and internal teams

Your profile

Bachelor’s degree or equivalent experience (engineering/medical technology preferred)
Experience in technical service roles
Strong communication, customer focus, and problem-solving skills

Why Abbott?