Care Operations Associate #1 (PA)

PhilippinesRemotefull-timemid

OtherOperations Associate

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Quick Summary

Requirements Summary

This role is primarily back-office and administrative. There are no direct patient or parent calls. Most communication is with internal te

Technical Tools

OtherOperations Associate

We are looking for a highly organized and detail-oriented Care Operations Associate to support patient onboarding and care delivery operations. In this role, you will help ensure that patient records, documentation, scheduling, and onboarding activities are completed accurately and on time.

This position is primarily administrative and operations-focused. You will work closely with internal teams, healthcare providers, and clinicians to support a smooth onboarding experience for patients and families.

Responsibilities

~1 min read

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Support patient onboarding and care operations processes
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Collect, review, upload, and maintain medical, insurance, and eligibility documentation
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Coordinate with healthcare providers, hospitals, and medical facilities to obtain required records and documentation
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Create and maintain patient profiles in internal systems, including Salesforce, Rippling, and Abby OS
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Schedule provider visits and care-related appointments
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Track documentation status and ensure records remain complete and up to date
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Maintain accurate patient records and organize documentation efficiently
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Collaborate with clinicians and cross-functional teams to ensure timely completion of onboarding requirements
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Identify issues that may delay onboarding or care delivery and escalate them when necessary
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Support additional administrative and operational tasks as needed

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Patient onboarding support
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Profile creation and system updates
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Document collection, review, and uploads
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Scheduling and coordination activities

Requirements

~1 min read

Relentlessly Resourceful
As an ambitious startup, we adapt quickly and make the most of limited time and resources. We solve challenges with creativity to deliver results without unnecessary complexity.

Purpose with Positivity
We take our mission seriously while never losing sight of the people behind the work. Respect, kindness, memes, and coffee make us stronger as a team and better for the families we serve.

Driven to Redefine What’s Possible
We are here to make healthcare better, which means asking hard questions, challenging outdated systems, and finding smarter, more compassionate ways to deliver care.