Intermediate NPS Data Analyst

AB InBev is the leading global brewer and one of the world’s top 5 consumer product companies. With over 500 beer brands, we’re number one or two in many of the world’s top beer markets, including North America, Latin America, Europe, Asia, and Africa.

Created in 2022, the Growth Group unifies our business-to-business (B2B), direct-to-consumer (DTC), Sales & Distribution, and Marketing teams. By bringing together global tech and commercial functions, the Growth Group allows us to fully leverage data and drive digital transformation and organic growth for AB InBev around the world.

In addition to supporting well known global beer brands like Corona, Budweiser and Michelob Ultra, the Growth Group is home to a robust suite of digital products including our B2B digital commerce platform BEES, on-demand delivery services Ze Delivery and TaDa Delivery, and table top beer keg PerfectDraft.

We are an exceptional team, focused on understanding and supporting consumer and customer needs, harnessing new technology, and scaling growth opportunities.

As an NPS Data Analyst, you will be the voice of the customer, ensuring their feedback drives continuous improvement. You will manage the NPS process end-to-end, ensuring data accuracy and leading cross-functional initiatives to improve results. Your ability to analyze market data will provide actionable insights to leadership, and your collaboration with the support team will be key in optimizing the "close the loop" process. Join us and help shape our strategy with data-driven decisions to boost customer satisfaction!

• →Serve as the voice of the customer, ensuring that their feedback drives continuous improvement.
• →Own the NPS survey process: design, distribution, analysis, and reporting.
• →Lead cross-functional initiatives to improve NPS and dive deep into results across different countries.
• →Collaborate closely with the customer support team to improve the "close the loop" process.
• →Ensure the integrity of the NPS survey and its results.
• →Lead and present customer satisfaction data and actionable insights to C-level leadership.
• →Leverage Databricks (Genie) and data tools to support data-driven decision making.
• →Partner with Analytics and Data teams when deeper technical analyses are required.

• University degree;
• Experience in customer satisfaction and NPS management.
• Comprehensive understanding of various business areas, including product, logistics, finance, support, technology, and sales.
• Experience with customer feedback tools and communication platforms, such as Medallia and Braze.
• Ability to interpret complex data sets and translate them into actionable strategies.
• Experience working with Excel and Power Point.
• Basic to intermediate SQL knowledge (or willingness to learn) to explore and validate data.
• Experience using analytics and BI tools (e.g., Databricks Genie, Power BI, Tableau, Looker, or similar) is a plus.
• Advanced English is required and Spanish is a plus.

• Customer-Centric: A passion for understanding the customer journey and advocating for their needs.
• Adaptable: Ability to thrive in a fast-paced environment and pivot when necessary.
• Excellent Communication Skills: Capable of simplifying complex data for clear and impactful reporting.
• Influence: A collaborative leader who can effectively work with and influence diverse stakeholders.

AB InBev Growth Group is proud to be an Equal Opportunity and Affirmative Action employer. We do not discriminate based upon of race, color, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other applicable legally protected characteristics.

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Remember: your data will never be used as elimination criteria in selection processes. With them, AB InBev Growth Group is able to analyze diversity and reduce biases in selection processes. We want to contribute to changing this reality by being an inclusive company. 

For more information: www.abinbev.com