Quick Summary
Experience: 3–5 years’ experience in a complaints handling role within financial services, ideally lending. Knowledge: In-depth understanding of FCA regulations and UK financial regulatory frameworks.
Support the operations team with occasional work in fraud handling, account-level queries, or other process-related escalations as needed.
We’re redefining consumer lending in the UK, and beyond. Using advanced AI and Open Banking data, we make fair, affordable personal finance available to more people. While traditional lenders rely almost entirely on credit scores, we look at the full financial picture - how much you spend, and what you can afford to repay to build a deeper, more accurate understanding of each customer's unique financial situation.
Responsibilities
~1 min read- →
Requirements
~1 min readEveryone owns a piece of the company - equity
Hybrid with 3 days a week in the office
25 days’ holiday a year, plus 8 bank holidays
2 paid volunteering days per year
One month paid sabbatical after 4 years
Employee loan
Free gym membership
Team wellness budget to be active together - set up a yoga class, a tennis lesson or go bouldering
Location & Eligibility
Listing Details
- Posted
- July 8, 2026
- First seen
- July 8, 2026
- Last seen
- July 9, 2026
Posting Health
- Days active
- 0
- Repost count
- 0
- Trust Level
- 54%
- Scored at
- July 8, 2026
Signal breakdown
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