abound
abound1d ago
New

Complaints Specialist

United KingdomUnited Kingdom·Milton Keynesfull-timemid
Other
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Quick Summary

Key Responsibilities

Experience: 3–5 years’ experience in a complaints handling role within financial services, ideally lending. Knowledge: In-depth understanding of FCA regulations and UK financial regulatory frameworks.

Requirements Summary

Support the operations team with occasional work in fraud handling, account-level queries, or other process-related escalations as needed.

Technical Tools
Other

We’re redefining consumer lending in the UK, and beyond. Using advanced AI and Open Banking data, we make fair, affordable personal finance available to more people. While traditional lenders rely almost entirely on credit scores, we look at the full financial picture - how much you spend, and what you can afford to repay to build a deeper, more accurate understanding of each customer's unique financial situation.

Responsibilities

~1 min read

Requirements

~1 min read
  • Everyone owns a piece of the company - equity

  • Hybrid with 3 days a week in the office

  • 25 days’ holiday a year, plus 8 bank holidays

  • 2 paid volunteering days per year

  • One month paid sabbatical after 4 years

  • Employee loan

  • Free gym membership

  • Team wellness budget to be active together - set up a yoga class, a tennis lesson or go bouldering

Location & Eligibility

Where is the job
Milton Keynes, United Kingdom
Hybrid — some on-site time required
Who can apply
GB

Listing Details

Posted
July 8, 2026
First seen
July 8, 2026
Last seen
July 9, 2026

Posting Health

Days active
0
Repost count
0
Trust Level
54%
Scored at
July 8, 2026

Signal breakdown

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aboundComplaints Specialist