Lead Generator

My Career Development Portal: Wherever you are in your career, we are here for you. Design your future. Discover leading-edge guidance, tools and support to unlock your potential. You are Absa. You are possibility.

Job Summary

Key accountabilities

• Deliver exceptional sales performance by identifying and meeting customer needs through selling & cross selling of Bank’s consumer lending products to meet set sales targets.

• Provide direct “hands on” sales support (quality lead generation and effective follow up) to generate and convert quality leads into sales.

• Submit and check correctness of the completed application forms of different products in line with Bank policies and requirements to line manager for review.

• Comply with general Operational risk & Rigor requirements e.g., Health & Safety standards and security of premises, KYC, and anti-money laundering regulations.

• Provide excellent timely customer service in line with Absa values and policies.

• Resolve customer queries, complaints and process their applications within the bank ‘s service level agreements.  Escalate any unresolved queries, or queries not resolved in a short period of time to the Line Manager.

• Build relationships with internal service providers (Operations and the KYC Helpdesk, credit unit) to ensure a quick turnaround time of escalated queries, complaints, and submitted product applications.

• Pursue continued improvement in personal development by participating in learning and development trainings assigned.

• Agree annual performance objectives with the line manager, including specific sales targets.

Role/Person specification

• Bachelors Degree that is relevant to the role

• Experience in a front-line banking sales/marketing/service environment.

• Role requires pro-active sales generation, and the role holder will be required to spend a lot of time in the field making sales pitches to potential customers.

• Staff in own area (manager, subordinates, colleagues)

• Staff outside own area 

• Internal customers (other than staff in own area) 

• External Customers

• Basic knowledge of the bank’s products and services advantage

• Basic understanding of how the Bank operates advantage

• Knowledge of local banking policies and laws

• Outstanding relationship and interpersonal skills

• Strong selling and negotiation Skills

• Strong Presentation Skills

• Problem solving Skills

• Team Skills

• Communications Skills

• sales focus

• Thorough understanding of the financial services industry.

• Proven sales track record in financial services or related industry.

• Competitor product sales experience

• Innovativeness

Education