Operations Officer Underwriting

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Job Summary

• Receive loan application to be scored, verify signature of branch manager, acknowledge receipt and return acknowledged schedule to the branch.

• Vet all loan applications by checking that all supporting documents have been received and verifying that loan applications have been properly completed.

• Check data captured by Personal Banker / Relationship Manager line by line and authorize on the system if all items have been captured correctly.

• Release the results of the credit scores (fates) to the branches through e-mail.

• For overrides for appeals as instructed by the Head of Retail Credit. Update the fates sent to the branches.

• Received credit card applications through Sybrin for vetting.

• Underwriting Log Sheet is updated.

• Retrieve CIS Report from the CBS portal.

• As RM for IRM, ensure archiving, BLOR, Clean Desk, RM snap Check are performed as the IRM policy.

• Undertake snap checks / RCA as assigned by the Head of Underwriting.

• Monitor workflow in Ebox queue.

• Participate in audits as instructed by the Head of Underwriting..

• Receive queries from the query centre in operations and occasionally directly from branches. Investigate the issues and respond directly to the source.

• Escalate only queries that cannot be resolved directly to the Head of Underwriting.

• Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise-Wide Risk Management Framework and internal Absa Policies and Policy Standards.

• Understand and manage risks and risk events (incidents) relevant to the role.

Education