Relationship Manager

Ebenemid

OtherRelationship Manager

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Quick Summary

Requirements Summary

Business, Commerce and Management Studies (Required)

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OtherRelationship Manager

With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.

My Career Development Portal: Wherever you are in your career, we are here for you. Design your future. Discover leading-edge guidance, tools and support to unlock your potential. You are Absa. You are possibility.

Job Summary

• To manage and sustain a portfolio of business customers, building long term relationships founded on efficient and reliable support for their business
• The jobholder will be responsible for business development both with new customers and with existing customers
• A primary objective is to cross sell the full corporate product set
• Customer acquisition to be at the center of focus of the job-holder
• In conjunction with Product/Credit Manager, strong focus on delivery of portfolio sales and income targets and high-quality service

Spend a minimum of 75% of available time visiting with customers and targets
Work with specialists like Trade Finance and Treasury to maximize sale of these products to customers
Deal with, and find resolutions for, customer complaints.
Determine the products that are most effective in meeting customer’s needs and be able to sell these, at short notice, both reactively and proactively.
Produce call reports in agreed format for all scheduled significant business meetings, these should be filed in the call memo section of the customer credit file.
Assist with development of and revisions to Customer Relationship Plan.
Arrange and undertake product presentations where appropriate.
Develop and maintain links with local business community.

Research, create and follow up on a target list for potential new business.
Identify priority customers using the Customer Relationship Plan to assess their present and potential contribution.
Maintain a high standard of operational control including adherence to Risk Management Control Document (RMCD) guidelines, KYC & STM procedures and other bank policies
Ensure all accounts within portfolio are linked on CID and data held comply with the Bank standards
Assist with creation of Credit Applications.
Attend Relationship Team meetings and contribute fully, including suggestions for ways of improving customer service.

Coaching and development of Corporate Managers’ Assistant and Customer Service Assistants.
Ensure that subordinated are providing consistent service quality and risk within risk framework.
PD for subordinate staff.

Nice to Have

~1 min read

Marketing and sales
ACIB
ACCA
CIMA
Degree holder

Degree with minimum 5 years relevance experience or equivalent of 8 years bank related experience

Good knowledge of branch based products and services frequently used by Corporate/Business Banking customers including features, and set-up arrangements.
Good knowledge of internal instructions/procedures.
Good knowledge of the roles and responsibilities of other members of the Relationship Team/Corporate Relationship Support Team.
Awareness of the products and services offered by the Personal Sector, including features and requirements to set up products.
Good knowledge of the Bank’s service standards.

Education