Customer Experience Specialist

Job Title: Customer Experience Specialist
Company: American Commercial Barge Line
Location: Jeffersonville, IN (Onsite)
Job Type: Full Time; Salary
 

American Commercial Barge Line is seeking a Customer Experience Specialist to serve as the primary point of contact for executing daily sales contracts. This role involves negotiating ancillary services and resolving invoice disputes directly with customers. The specialist will assist in barge capacity planning processes and provide support for internal stakeholder presentations and reports. Strong communication and problem-solving skills are essential for maintaining positive customer relationships and ensuring smooth operations.

When you join ACBL…

American Commercial Barge Line (ACBL) is one of the largest and most diversified marine transportation companies in the U.S. Our legacy of providing the nation with the most economical, safest, and greenest mode of transportation dates all the way back to 1915, when we began moving coal on the Kentucky River.  We offer a wide range of career paths in both operations and support services. Whether you are interested in working on the river or in an office, we are always searching for the best of the best to join our ACBL team.

What you will be doing... Your IMPACT  

• Develop and maintain long term relationships with customers through meaningful and consistent content.
• Manage the demand book for ACBL portfolio of customers.
• Mentor other customer experience Team Members.
• Provide market intelligence, leads, and opportunities gained through daily interactions.
• Act as customer’s advocate inside of ACBL with all stakeholders.
• Lead and advocate for the use of the customer portal internally and externally.
• Settle invoice discrepancies quickly and accurately.
• Lead customer meetings throughout the year with ACBL portfolio of customers to improve the overall relationship with the customers and develop and execute strategic plans to achieve client goals and objectives.
• Assist with creation and delivery of reports and presentations for senior management.
• Represent ACBL at functions and outings with the goal of strengthening brand and developing new customer partnerships.
• Performs all other duties as assigned.

What we are looking for... 

You will need to have:  

• Ability to develop long-term plans and tactics that align with company goals, while anticipating challenges and opportunities.
• Well-rounded understanding of business operations.
• Strong ability to analyze issues, identify potential solutions, and resolve customer concerns in a timely manner.
• Collaborative and cooperative approach to working with others.
• Excellent verbal and written communication abilities.

Even better if you have: 

• Bachelors degree in Business Administration, Economics, Marketing, Sales or related fields (preferred)
• 5-8 years of industry related experience

Exempt