Senior Product Operations Manager

The Senior Product Operations Manager is responsible for enhancing the efficiency and effectiveness of product development and management processes within the organization. This role bridges gaps between product teams, engineering, marketing, and other stakeholders to ensure streamlined operations, data-driven insights, and successful product outcomes.

By optimizing workflows, implementing scalable systems, and fostering cross-functional collaboration, this role directly contributes to organizational growth and product excellence.

Oversee the end-to-end product lifecycle, including planning, development, launch, and post-launch evaluation, ensuring timely delivery and alignment with strategic objectives.

Coordinate and manage user testing initiatives, including recruitment, session facilitation, feedback synthesis, and integration of insights into product iterations.

Analyze product performance using tools such as Pendo, generating actionable insights on user behavior, feature adoption, and engagement metrics to inform prioritization and optimization.

Leverage JIRA to manage workflows, create operational reports and dashboards, and develop custom queries to support product planning, sprints, and cross-team visibility.

Develop and maintain operational frameworks, tools, and processes that enable product teams to improve data collection, analysis, and reporting for informed decision-making.

Facilitate communication and collaboration across departments, resolving bottlenecks and promoting transparency to enhance productivity.

Lead initiatives to implement and integrate product management software, analytics platforms, and other technologies to improve operational efficiency.

Conduct regular audits of product operations, identifying areas for improvement and driving continuous process enhancements.

Collaborate with senior leadership to align product operations with business goals and provide insights on metrics, performance trends, and potential risks.

Mentor junior team members and contribute to the development of best practices in product operations.

Demonstrate leadership capabilities, including the ability to influence stakeholders, drive initiatives, and maintain high standards of professionalism and adaptability.

Commit to fostering healthy cross-functional relationships and upholding collaboration, accountability, and excellence in execution.

Bachelor’s degree in Business Administration, Engineering, Computer Science, or a related field; Master’s degree preferred.

5–8 years of professional experience in product operations, product management, or a closely related operational role within a technology or product-driven environment.

Proven expertise in managing cross-functional teams and projects, with a strong track record of improving operational processes and delivering measurable results.

Hands-on experience with Pendo for Product Analytics including session replays, path analysis, feature tagging and custom reporting.

Advanced proficiency in JIRA including workflow configuration, JQL Queries, Automation rules and integrating with reporting rules.

Demonstrated ability to design, execute and analyse user testing programs ( e.g. usability studies, A/B tests, beta programs) using qualitative and quantitative methods.

Strong analytical abilities including proficiency in data analytics tools such as Google Sheets, Excel and SQL and with experience in product metrics, KPIs, and data interpretation.

Familiarity with Product Management tools and platforms including but not limited to JIRA, Tableau and Google Analytics.

Excellent interpersonal and communication skills, with the ability to present complex informationclearly to diverse audiences.

Strategic mindset with a detail-oriented approach, thriving in collaborative environments focused on product operational excellence.