Director of Executive Operations

Location: Middletown, NY Hours: M-F (40 hours) Rate of Pay: $110,000 to $120,000 OVERVIEW OF PRIMARY RESPONSIBILITIES: The Director of Executive Operations serves as a member of the organization’s Senior Leadership Team and provides operational, administrative, governance, and project management leadership in support of the Office of the President & CEO, and the central administrative function of the Access Network. Reporting to the Senior Vice President of Staff and Communications, this role helps drive organizational coordination, operational effectiveness, and enterprise-wide follow-through across key organizational priorities. The position is primarily focused in four key areas: Leadership and oversight of the organization’s project management function, including supervision of the Monday.com System Lead and Executive Project Coordinator. Coordination of governance and Board of Directors support activities, ensuring effective preparation, communication, and follow-through for Board and committee functions. Oversight of executive scheduling, administrative coordination, and organizational workflows across Central Administration to improve efficiency, responsiveness, and operational consistency. Serving as a key liaison to the C-suite regarding organizational performance, operational effectiveness, cross-functional coordination, and issues impacting the Access Network. This role also helps manage many of the cross-functional “junk drawer” operational responsibilities that often require proactive coordination, troubleshooting, and follow-through to reduce bottlenecks and maintain organizational momentum. The ideal candidate is a trusted, highly organized, and adaptable leader who demonstrates integrity, sound judgment, intellectual curiosity, and a commitment to continuous improvement.   PRIMARY FUNCTIONS: Serves as an active member of the Senior Leadership Team, contributing to organizational planning, operational decision-making, and strategic initiatives. Provides leadership and oversight to the organization’s project management function, including supervision of the Monday.com System Lead and Executive Project Coordinator. Supports organizational planning, accountability, communication, and execution through effective project management systems and workflows. Coordinates governance and Board-related administrative support activities, including meeting preparation, materials management, communication, scheduling, and follow-through. Oversees executive scheduling, Central Administration workflows, and administrative coordination to support efficient and responsive organizational operations. Serves as a liaison to executive leadership regarding operational performance, organizational coordination, workflow challenges, and issues impacting the effectiveness of the Access Network. Helps identify and address operational bottlenecks, communication gaps, and workflow inefficiencies across departments. Supervises executive assistants, administrative assistants, and assigned support staff, including hiring, coaching, development, and performance management. Develops and improves administrative systems, workflows, and operational processes to strengthen organizational effectiveness and efficiency. Helps ensure effective information flow, communication, and accountability across leadership teams and departments. Oversees office systems, records management, and administrative technology tools. Ensures organizational deadlines, reporting requirements, and administrative deliverables are completed accurately and on time. Maintains confidentiality and exercises sound judgment in handling sensitive organizational and personnel matters. Participates in committees, operational improvement efforts, and special projects that advance agency priorities.     ADDITIONAL FUNCTIONAL / ORGANIZATIONAL SUPPORT: Supports implementation of the organization’s strategic plan and operational priorities. Helps foster a collaborative, responsive, and mission-driven culture grounded in accountability and continuous improvement. Encourages innovation, curiosity, and thoughtful problem-solving across administrative and operational functions. Supports staff engagement, employee communication, and leadership initiatives. Represents the organization internally and externally as appropriate. Performs additional duties as assigned in support of organizational operations and strategic priorities.   QUALIFICATIONS AND ATTRIBUTES: Demonstrated leadership experience within a complex organization, including cross-functional and senior leadership collaboration. Strong organizational and project management skills with the ability to manage multiple priorities and drive follow-through. Experience leading or coordinating organizational project management systems, preferably Monday.com or similar platforms. Strong written, verbal, and interpersonal communication skills. Demonstrated experience supervising and developing administrative or operational support staff. Strong proficiency in Microsoft Office Suite and administrative technology systems. Ability to anticipate needs, navigate ambiguity, solve problems proactively, and support organizational change. Strong judgment, professionalism, emotional intelligence, and attention to detail. Commitment to ongoing learning, professional development, and continuous improvement. High level of integrity, accountability, and professionalism. Collaborative, approachable, and solutions-oriented leader. Calm, flexible, and resilient in a fast-paced environment with changing priorities. Strong interpersonal skills with the ability to navigate sensitive situations with discretion and good judgment. Thoughtful communicator who values clarity, responsiveness, and collaboration. Reliable, highly organized, and capable of balancing strategic thinking with operational execution. Commitment to the mission, values, and culture of the organization.     EDUCATION AND EXPERIENCE: Bachelor’s degree in Business Administration, Public Administration, Communications, Human Services Administration, or a related field preferred. Minimum of five to seven years of progressively responsible administrative, operational, or organizational leadership experience, preferably within a nonprofit, healthcare, or human services environment. Prior supervisory and project management experience strongly preferred.