Customer Care / Bookings Co-Ordinator

As a Booking Co-Ordinator in Customer Care, you will be at the forefront of our sales efforts, working closely with our customers to ensure a seamless and personalized experience. You will play a key role in the customer journey by proactively engaging with clients, booking seating assessments, and coordinating with our Customer Care team.

Our Bookings Co-Ordinator play a key part in the customer journey, booking seating assessments with clients, and forming part of the front line of inbound call answering along with the Customer Care team.

• Answering telephone calls and emails from our customers in a timely manner
• Booking seating and FloorBed assessments into the relevant product specialist’s diary
• Working closely with the product specialist team and ISC colleagues to ensure most efficient use of PS’s day
• Occasionally outbound calls and emails may be required to customers to promote assessments
• Processing credit card expenses for product specialists
• General support for sales team

• Assessment bookings
• Missed call rate

It is desirable that the postholder has:

• Qualification to A-level standard or equivalent

It is essential that the postholder has:

• Attention to detail, with good planning and organisational skills
• Drive and enthusiasm
• Positive, confident and determined approach
• Continuous improvement mindset
• Full driving licence

It is desirable that the postholder has:

• Customer service experience
• Relevant product and industry knowledge
• Desirable previous experience of managing diaries

It is essential that the postholder has:

• Effective and confident telephone skills, with an excellent level of English
• A good understanding of geographical areas across the country
• Ability to learn to use internal diary systems and Google maps
• Ability to calculate travel time accurately between locations
• Ability to work effectively in a team
• Good ICT skills