Customer Care Support

2 x vacancies to fill!

Are you a people-oriented individual with excellent communication skills and a passion for providing exceptional customer service? Do you enjoy problem-solving and going the extra mile to ensure customer satisfaction? If so, we have an exciting opportunity for you! Join our dedicated Customer Care team and play a crucial role in ensuring our customers receive the best experience possible.

The Customer Care team play a key role in the journey:

• Info Enquiries - Provide helpful knowledge on the products and delivery procedures
• Quotations - provide a quote quickly following an assessment or enquiry
• Order processing - process order quickly to ensure delivery lead times are met
• Updating customer - update customer on delivery dates (providing PODs)
• Aftersales Care (tech support/queries) - Deal with any queries or issues quickly and efficiently, to maintain the customer satisfaction we have given previously

(Includes taking card payments, requiring operatives to be PCI DSS compliant).

As a member of our Customer Care team, you will be at the forefront of our customer interactions, serving as the primary point of contact for inquiries, assistance, and issue resolution.

• Order processing- retail sector, homecare sector, care home sector
• Quote processing- retail sector, homecare sector, care home sector
• Customer order updates- delivery, proof of deliveries updating on stock
• Liaison with 3rd party warehouse partner
• Provide support and resources for sales personnel
• Over the phone product assistance

• Be a team player, helping others and providing customer service excellence
• Customer feedback is recorded and financial targets are linked

It is essential that the postholder has:

• Strong communication (oral and written) and numeracy skills
• Effective and confident telephone skills, with an excellent level of English
• Ability to work effectively both individually and in a team
• Ability to flourish in a competitive environment
• Good ICT skills

It is essential that the postholder has:

• Attention to detail, with good planning and organisational skills
• Drive and enthusiasm
• The potential to grow and develop in line with the business
• High degree of self-motivation and ambition
• Ability to influence and engage with colleagues, peers, key customers and prospects
• Positive, confident and determined approach
• Continuous improvement mindset
• Full driving licence