Clinical and Services Coordinator (NDIS)-Victoria

Melbourne, VIC | Hybrid Role
Full-Time Position
$95,000 – $100,000 + Superannuation

ACCORD CARE is a trusted provider of person-centered disability support services for NDIS participants across Australia. We are committed to empowering people living with disability to live fulfilling, independent, and meaningful lives through high-quality, tailored supports.

Our services include Supported Independent Living (SIL), Specialist Disability Accommodation (SDA), in-home care, community participation, short-term accommodation, and community nursing. We support participants with a range of needs, including complex and high-intensity supports, with a strong focus on safety, dignity, inclusion, and quality outcomes.

We are committed to delivering safe, consistent, and compassionate services while maintaining strong clinical governance, compliance, and continuous improvement across all Victorian operations.

We are seeking an experienced Clinical and Services Coordinator (NDIS) to join our VIC team. Reporting to the Business Relationship Manager – VIC, this role is ideal for a Registered Nurse who is confident in clinical coordination, service delivery oversight, and multidisciplinary care coordination within a fast-paced disability support environment.

You will work closely with participants, families, support workers, Support Coordinators, allied health professionals, and other stakeholders to ensure safe, consistent, and person-centered service delivery across SIL, SDA, and community-based supports.

This role combines clinical coordination and operational service delivery, with a strong focus on participant wellbeing, risk management, documentation oversight, staff capability development, and service quality improvement in line with NDIS Practice Standards and Accord Care policies.

• Coordinate multidisciplinary care with allied health professionals, GPs, families, Support Coordinators, and other stakeholders
• Support participants with complex and high-intensity needs, monitoring wellbeing, clinical risk, and outcomes
• Support care planning, risk assessments, and behaviour support implementation aligned with participant goals
• Promote participant rights, dignity, choice, and person-centered practice
• Support safe medication administration, personal care, and high-intensity supports
• Identify, escalate, and manage clinical concerns, incidents, and risks in line with procedures

• Support day-to-day service delivery across SIL, SDA, and community-based services
• Assist with participant intake, onboarding, and transitions to ensure continuity of care
• Support rostering coordination and workforce coverage
• Assist in resolving operational issues impacting service delivery
• Promote consistent service delivery aligned with participant plans and organisational standards

• Provide clinical guidance, coaching, and support to support workers
• Facilitate training in medication administration, clinical care procedures, and best-practice support delivery
• Support competency assessments to ensure safe and compliant care
• Support onboarding and ongoing staff capability development

• Maintain accurate documentation including progress notes, care plans, incident reports, and risk assessments
• Ensure compliance with NDIS Practice Standards, organisational policies, and relevant clinical guidelines
• Participate in audits, incident reviews, and corrective actions
• Contribute to continuous improvement and quality initiatives

• Liaise with participants, families, Support Coordinators, allied health professionals, hospitals, and SIL providers
• Participate in intake, review, and transition planning meetings
• Support onboarding and implementation of new services
• Represent Accord Care professionally within the Victorian disability sector

You are a compassionate and confident Registered Nurse who thrives in a coordinated and fast-paced environment. You are skilled in balancing clinical oversight with service delivery coordination and are committed to improving outcomes for people living with disability.

• Bachelor of Nursing or equivalent qualification
• Current registration with AHPRA as a Registered Nurse
• Minimum 2–3 years’ experience in healthcare, disability, aged care, or community settings
• Experience working with complex care and high-intensity supports
• Strong understanding of clinical risk, care planning, and medication management
• Excellent documentation and communication skills
• Ability to manage competing priorities in a fast-paced environment
• Current NDIS Worker Screening Check
• Current Working with Children Check
• Current driver’s licence

• Experience in SIL, SDA, or NDIS disability services
• Experience in staff training, mentoring, or competency assessment
• Understanding of NDIS Practice Standards and Quality Indicators
• Experience in clinical auditing or quality improvement
• Postgraduate qualifications in nursing, community health, or disability (advantageous)

If you are passionate about clinical coordination, multidisciplinary care, and improving outcomes for people living with disability, we would love to hear from you.

Join Accord Care and contribute to delivering safe, high-quality, and person-centered disability supports across Victoria.