Customer Support Specialist

London (shoreditch)full-timemid

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Quick Summary

Overview

Healthcare systems are struggling; our solution is communication. We have a bold vision: everyone involved in a patient's care - including the patient - should be able to communicate easily with each other. And we believe every NHS staff member should be using our software to make that happen.

Technical Tools

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What We Offer

~1 min read

For decades, the NHS has struggled with fragmented systems that make simple tasks feel impossible. We’re changing that by building a single, system-wide platform that connects everyone through communication.

What started as a way for GPs to text a patient has now evolved into an all-in-one digital toolkit used by 98% of GP practices.

Our platform now powers Total Triage to manage patient demand, and Self-Book, which lets patients schedule their own appointments in seconds. We’ve automated routine care with Patient Questionnaires for long-term conditions, while Accumail finally allows staff-to-staff communication to happen instantly across different care settings. We’re now pushing the boundaries of the consultation itself with Accurx Scribe, our AI-powered note-taker that drafts medical notes in real-time.

Benefits to suit you: adjust your healthcare cover, your pension or life insurance, whatever stage you’re at in life

Flexible working: We are an office first culture and ask that you’re in our (dog-friendly) Shoreditch office 3 days a week, with core hours of 10am - 4pm

Time off: You’ll get 28 days of holiday (plus bank holidays) and up to 4 weeks to work from anywhere per year

Family matters: We offer enhanced parental leave, fertility support and parental loss support

We have our very own Chef! Free healthy breakfasts, snacks and lunches will be provided, with the occasional sweet treat!