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Customer Service Representative

Nj-Clark-mid

Customer Support SpecialistCustomer

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Quick Summary

Key Responsibilities

· Customer Interaction: Ensure phones are answered promptly, respond to leads (email, web), provide service info, pricing, and availability, receive complaints, and follow up with clients.

Technical Tools

Customer Support SpecialistCustomer

Benefits:

Health insurance
Opportunity for advancement
Paid time off

Company Description:

Ace Handyman Services is an Ace Hardware Company that provides professional repair, maintenance, and improvement services for residential and commercial customers.

Overview of Position:

The CSR assists the TEAM and reports to the Office Manager. The CSR acts as the central hub, handling inbound calls/leads, scheduling jobs, ordering materials, and providing information on services, ensuring smooth operations by coordinating craftsmen, solving logistics, managing paperwork, and boosting customer satisfaction with strong communication and problem-solving.

Responsibilities:

· Customer Interaction: Ensure phones are answered promptly, respond to leads (email, web), provide service info, pricing, and availability, receive complaints, and follow up with clients.

· Scheduling & Dispatch: Coordinate and manage schedules for multiple craftsmen and projects, efficiently dispatching jobs and optimizing routes.

· Logistical Support: Order materials for jobs, help solve operational issues, and ensure smooth project flow from start to finish.

· Sales & Support: Educate customers on services, process quotes/billing, and potentially handle other sales such as commercial clients.

· Administrative Tasks: Perform general office duties, filing, and data entry.

Required Skills & Qualities: