Partner Onboarding Officer

Pakistan·Lahoremid

OtherPartner

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Overview

Partner Onboarding Officer – Payments & Banking InfrastructureWho We AreACE Money Transfer is a UK-based multinational company headquartered in Manchester, United Kingdom.

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OtherPartner

Partner Onboarding Officer – Payments & Banking Infrastructure

Who We Are

ACE Money Transfer is a UK-based multinational company headquartered in Manchester, United Kingdom. ACE Money Transfer provides online remittance services to individuals in 29 countries across the UK, Europe, Canada, and Australia, enabling them to send money across borders in over 100 countries.

Department: Payments & Banking Infrastructure

The Payments & Banking Infrastructure (PBI) department is responsible for building, managing, and scaling ACE’s global payments ecosystem. It covers partner onboarding, payment rail integrations, banking and processor relationships, compliance coordination, and operational readiness across all supported corridors and markets. The function ensures ACE maintains a scalable, compliant, and high-performing payments network that supports rapid international growth.

Job Summary

The Partner Onboarding Officer will manage the onboarding of strategic send-side partners, including banks and payment processors. The role ensures all partners are taken through ACE’s internal onboarding framework smoothly, efficiently, and in full compliance with regulatory requirements across multiple jurisdictions. The position is critical in enabling fast, scalable partner activation and maintaining operational excellence across the onboarding lifecycle.

Key Responsibilities

Partner Onboarding Management

Act as the primary point of contact for onboarding new banking and payment partners
Manage end-to-end onboarding timelines to ensure timely partner activation
Coordinate with internal teams to resolve onboarding blockers and issues
Ensure smooth execution of onboarding workflows across international entities

Documentation & Compliance

Collect, review, and validate all required onboarding documentation
Conduct due diligence checks in line with regulatory and compliance standards
Coordinate with compliance teams for approvals and risk assessments
Maintain up-to-date knowledge of regulatory requirements across jurisdictions

Stakeholder Communication & Coordination

Maintain clear communication with external partners throughout onboarding
Keep internal stakeholders updated on onboarding progress and milestones
Collaborate with compliance, finance, operations, and technical teams
Set clear expectations with partners regarding requirements and timelines

Process Improvement & Execution Excellence

Identify bottlenecks and inefficiencies in onboarding workflows
Recommend and support improvements to onboarding processes
Ensure consistency, quality, and scalability in onboarding execution
Support standardization of onboarding procedures across regions

Monitoring & Reporting

Track onboarding KPIs such as activation time, accuracy, and partner satisfaction
Maintain onboarding dashboards and status trackers
Report onboarding progress and issues to management
Use data and feedback to improve onboarding performance

Qualifications

Bachelor’s degree (BBA, MBA, IR, Engineering, Finance, or related field)
Strong understanding of operational workflows and stakeholder management
Experience in fintech, banking, payments, or financial services preferred
Strong communication, coordination, and organizational skills
High attention to detail and ability to manage multiple onboarding cases simultaneously

ACE Money Transfer: https://acemoneytransfer.com