Field Application Engineer

Job Overview
We are looking for an experienced Field Applications Engineer to join our Telematics and Control Solutions team. You will be based in Michigan and travel to customer sites across the United States, working mainly with ambulance builders, vehicle outfitters and specialist converters. Around 80% of your time will be on the road, installing, commissioning and troubleshooting 12‑volt vehicle control systems on emergency vehicles, vans and other specialist vehicles. This role suits someone with 3–5 years’ automotive electrical or telematics experience who enjoys fault‑finding in the field, working independently and dealing directly with customers.

Travel Requirements – please read before applying
Preferably based out of Michigan this is a field-based role that requires extensive travel, approximately 80% on the road, with regular trips across the USA and regular overnight stays. Travel is an essential requirement of this position and cannot be reduced or removed. If you are not comfortable with frequent flying/driving and variable daily locations, this role will not be the right fit. You will normally start and end your trips from your home location in Michigan.

Key Responsibilities

Installation & Configuration

• Travel to ambulance builders, vehicle outfitters and other customer sites to install control panels in a wide range of vehicles and equipment, following company and manufacturer guidelines.
• Carry out advanced 12‑volt electrical work, including power and ignition connections, relays, fusing, harness routing and integration with OEM and specialist systems.
• Use appropriate hand and power tools safely and correctly, ensuring tidy and secure installations suitable for emergency and specialist vehicles.

System Testing & Commissioning

• Configure and test installed systems to confirm correct operation and connectivity.
• Verify GPS/telematics functions, inputs/outputs and communication with back‑office platforms, resolving issues where possible on‑site.
• Escalate complex technical issues to senior technical support where required, providing clear information on findings.

Maintenance & Troubleshooting

• Diagnose and resolve faults in 12‑volt vehicle electrical systems related to installations, including wiring faults, poor grounds, blown fuses and parasitic drains.
• Perform routine maintenance, upgrades and removal/re‑installation of systems as required.
• Work largely unsupervised in the field, managing your own schedule and prioritising jobs effectively.

Documentation & Reporting

• Complete installation, service and stock usage reports accurately and on time using company systems.
• Record any deviations from standard procedures, vehicle‑specific issues and final configuration details.
• Provide feedback on tools, processes and documentation to support continuous improvement.

Customer Interaction & Safety

• Represent the company professionally at ambulance builders, outfitters and other customer sites, maintaining high standards of communication and customer service.
• Explain system basics to customers post‑installation, ensuring they understand how to use the system and who to contact for support.
• Follow all company health and safety procedures, including use of PPE, safe driving practices and adherence to customer site rules.

Stock & Equipment

• Take responsibility for stock, tools and test equipment, ensuring items are secure, maintained and accounted for.
• Arrange repairs or replacements for faulty equipment in line with company processes.

Essential Requirements

• 3–5 years’ hands‑on experience in automotive electronics, telematics installation or similar 12‑volt vehicle technology role.
• Strong practical experience troubleshooting 12‑volt vehicle electrical systems (e.g. wiring faults, grounding issues, blown fuses, battery drain, CAN‑bus related issues).
• Comfortable travelling extensively across the United States, including regular long driving days, domestic flights and routine overnight stays.
• Ability to work independently in the field, often without direct on‑site supervision, while maintaining high quality and safety standards.
• Ability to read and follow wiring diagrams, installation instructions and technical procedures.
• Good communication skills, both verbal and written, with the ability to build rapport with customers.
• Valid US driving licence with a clean driving record.
• Computer literate with experience of O365 and JIRA ticketing system or similar.

Desirable

• Previous experience installing control panels, camera systems or other aftermarket vehicle electronics, ideally on emergency or specialist vehicles.
• Familiarity with diagnostic tools, multimeters and configuration software used for telematics and vehicle electronics.
• Experience in a field‑based / mobile technician or field service role.

Working Conditions

• Field‑based role with frequent travel nationwide from a Michigan base.
• Work primarily in garage‑type environments at ambulance builders, vehicle outfitters and specialist workshops, with occasional work outdoors or in customer facilities.
• Exposure to a typical workshop environment, including noise, vehicles in operation and use of tools and equipment.
  

What We Offer

• Competitive salary and expenses package (mileage, flights and subsistence for field work).
• Benefits include Medical Insurance, 401K, Employee Assistance Program
• Overtime opportunities, depending on workload and customer needs.
• Structured training and development on our systems and platforms, with support for relevant technical certifications.
• A supportive, collaborative team environment with a strong focus on safety, quality and customer service.