Manager - Applied AI Delivery

It’s a great time to join AAA The Auto Club Group! 

Job Type:

• →At least 3 years’ experience delivering in AI/Gen AI/ML projects
• →Demonstrated delivery of Generative AI/LLM projects in production environments.
• →Strong hands-on familiarity with LLMs, Retrieval-Augmented Generation (RAG), and OCR solutions and how they solve business problems.
• →Proven experience with cloud-based ML platforms and services (GCP and/or AWS) and deploying scalable AI systems.
• →Proficient in Python-based development and frameworks used for building LLM applications (e.g., LangChain or equivalent).
• →Experience defining and implementing CI/CD and MLOps practices for model & data pipelines.
• →Solid knowledge of Agile delivery practices (Scrum, Kanban) and experience with scaled agile frameworks.
• →Practical knowledge of Responsible AI (bias detection/mitigation, transparency, data governance, privacy).
• →Technical Proficiency: Expertise in Gen AI frameworks (e.g., OpenAI, Vertex AI, Langchain), Python Django, and cloud platforms like GCP and AWS Delivery

Supervisory Responsibilities (briefly describe, if applicable, or indicate None):

Participates in the department process related to the selection, hiring, training and development, coaching and review of assigned staff.

Education (include minimum education and any licensing/certifications):

• A Bachelor’s degree in Information Technology, Business Administration, Finance or related field or in the alternative a combination of education,  certifications and work experience equivalent to a Bachelor’s degree in Business Administration, Finance or related field.

Experience:

• 5+ years on application development teams
• Proven track record delivering complex software solutions
• A demonstrated track record of strong analytical and time management skills, including the ability to analyze and interpret data gathered from project team (s) to determine how information impacts business strategy and timelines
• Demonstrated ability to effectively lead multiple cross functional matrix teams with dotted line relationships

Knowledge and Skills:

• Leadership and decision making skills
• Able to develop, oversee and guide initiatives to completion
• Facilitate project priorities and implementation of schedules
• Experienced in MSOffice products (i.e. Excel, Access, Word, Outlook)
• Excellent presentation, persuasion and interpersonal skills including report/proposal preparation
• Ability to manage multiple projects and the efforts of direct reports
• Self-motivated  with strong interpersonal skills and ability to work with all levels of the organization
• Ability to think strategically and handle multiple projects simultaneously

• Knowledge of the functions, operations, and mission of the specific department preferred
• Management experience in a team-oriented workplace preferred.

Additional Preferred Qualifications to post specific to the Artificial Intelligence area:

• Experience with OpenAI APIs, Google Vertex AI, or other major GenAI platforms.
• Experience with Python web frameworks (Django/Flask) or microservices architectures that serve ML models.
• Google Cloud Platform DevOps exposure and hands-on experience with GCP services (e.g., Vertex AI, BigQuery, GKE).
• Experience with agentic AI architectures or multi-agent orchestration.
• Certification: Google Cloud Generative AI Leader (preferred).
• Prior experience in regulated industries (finance, healthcare, insurance) or enterprise-scale security/compliance programs.

This position is currently able to work remotely from a home office location for day-to-day operations unless occasional travel for meetings, collaborative activities, or team building activities is specified by leadership. This is subject to change based on amendments and/or modifications to the ACG Flex Work policy.

ACG’s Compensation philosophy is to provide a market-competitive structure of fair, equitable and performance-based pay to attract and retain excellent talent that will enable ACG to meet its short and long-term goals. ACG utilizes a geographic pay differential as part of the base salary compensation program. Pay ranges outlined in this posting are based on the various ranges within the geographic areas which ACG operates. Salary at time of offer is determined based on these and other factors as associated with the job and job level.

The above statements describe the principle and essential functions, but not all functions that may be inherent in the job. This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements. Reasonable accommodations will be made for otherwise qualified applicants, as needed, to enable them to fulfil these requirements.

The Auto Club Group, and all of its affiliated companies, is an equal opportunity/affirmative action employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status.

Who We Are

Become a part of something bigger.

The Auto Club Group (ACG) provides membership, travel, insurance, and financial service offerings to approximately 14+ million members and customers across 14 states and 2 U.S. territories through AAA, Meemic, and Fremont brands. ACG belongs to the national AAA federation and is the second largest AAA club in North America.

By continuing to invest in more advanced technology, pursuing innovative products, and hiring a highly skilled workforce, AAA continues to build upon its heritage of providing quality service and helping our members enjoy life’s journey through insurance, travel, financial services, and roadside assistance.

And when you join our team, one of the first things you’ll notice is that same, whole-hearted, enthusiastic advocacy for each other.

We have positions available for every walk of life! AAA prides itself on creating an inclusive and welcoming environment of diverse backgrounds, experiences, and viewpoints, realizing our differences make us stronger.

To learn more about AAA The Auto Club Group visit www.aaa.com

Important Note:

ACG’s Compensation philosophy is to provide a market-competitive structure of fair, equitable and performance-based pay to attract and retain excellent talent that will enable ACG to meet its short and long-term goals. ACG utilizes a geographic pay differential as part of the base salary compensation program. Pay ranges outlined in this posting are based on the various ranges within the geographic areas which ACG operates. Salary at time of offer is determined based on these and other factors as associated with the job and job level.  

The above statements describe the principal and essential functions, but not all functions that may be inherent in the job.  This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements.  Reasonable accommodations will be made for otherwise qualified applicants, as needed, to enable them to fulfill these requirements.

The Auto Club Group, and all its affiliated companies, is an equal opportunity employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status.

Regular and reliable attendance is essential for the function of this job.

AAA The Auto Club Group is committed to providing a safe workplace. Every applicant offered employment within The Auto Club Group will be required to consent to a background and drug screen based on the requirements of the position.