Manager, Human Resources

Location: Westlake, Ohio
Schedule: Full Time | Onsite (Monday through Friday)
Salary Range: $51,200 to $64,000 annually

Achievement Centers for Children (ACC) is a Cleveland area nonprofit that helps children and young adults with disabilities and their families achieve and thrive. Through therapy, education, recreation, and family support programs, we empower individuals to reach their full potential while strengthening families and communities across Northeast Ohio.

Our values guide everything we do: compassion, accountability, inclusion, collaboration, and excellence.

The Manager, Human Resources is responsible for the day to day delivery of people operations across Achievement Centers for Children. This role leads payroll administration, benefits administration, employee relations, employee engagement, policy governance, performance management support, compliance activities, and HR data integrity.

Reporting to the Chief Human Resources Officer, this position directly supervises the Human Resources Coordinator and serves as a trusted resource for employees and leaders throughout the organization.

• Receive, investigate, and resolve employee relations concerns in a timely and professional manner.
• Conduct workplace investigations, document findings, and provide recommendations.
• Coach leaders on employee relations matters, policy interpretation, documentation, and corrective action.
• Support employee engagement initiatives and maintain a strong presence across ACC programs and locations.

• Partner with leaders to address performance concerns and support employee development.
• Assist with annual and midyear performance review processes.
• Promote consistent application of performance expectations and accountability standards.

• Maintain compliance with federal, state, and local employment laws and regulations.
• Support compliance requirements related to DODD, ODJFS, ODE, and other applicable agencies.
• Recommend policy updates and support implementation of HR programs and initiatives.
• Maintain accurate employee records and HR documentation.

• Develop and maintain SOPs, checklists, job aids, and process documentation.
• Create reports and dashboards that support informed decision making.
• Identify opportunities to improve efficiency, quality, compliance, and employee experience.
• Establish and maintain service standards for HR and payroll support.

• Supervise and coach the Human Resources Coordinator.
• Provide guidance, training, and support to ensure consistent service delivery.
• Foster a collaborative and customer focused HR team environment.

• Bachelor's degree in Human Resources, Business Administration, or a related field required.

• Five or more years of Human Resources experience.
• Experience in at least three of the following areas:
  • Benefits Administration
  • Employee Relations
  • Employee Engagement
  • Policy Management
  • Performance Management
• Minimum three years of payroll processing experience.
• Experience conducting employee relations investigations and preparing findings and recommendations.
• Experience creating SOPs, controls, checklists, and process improvements.
• Previous experience supervising, coaching, or mentoring an HR Coordinator or similar role preferred.
• Experience in nonprofit, education, healthcare, behavioral health, or social services environments preferred.

• Experience with Paylocity or similar HRIS, payroll, and timekeeping platforms.
• Strong Microsoft Excel, Word, and PowerPoint skills.
• Ability to create reports, dashboards, and process documentation.

• Strong communication and relationship building skills.
• Excellent judgment, discretion, and confidentiality.
• Strong organizational and time management abilities.
• Ability to manage multiple priorities and deadlines.
• Commitment to customer service and continuous improvement.
• Ability to influence and coach leaders across the organization.