IT Intern, Rhode Island

The Information Technology (IT) Intern is a key member of the Achievement First IT Team responsible for ensuring that technology systems, hardware, and support structures remain reliable and effective across our schools. This role requires regular travel between schools within the assigned region (New York, Connecticut, or Rhode Island), supporting on‑site technology needs as they arise.

The ideal candidate is driven, detail‑oriented, and eager to learn, with a strong customer‑service mindset and a willingness to take ownership of tasks in a fast‑paced environment. The Intern will work closely with the IT team and report to the designated Intern Manager.

• Demonstrate strong customer-service orientation and willingness to learn new tools and techniques
• Create and maintain documentation using Google Docs and Sheets
• Organize and inventory technology equipment and tools
• Follow directions carefully and maintain high accuracy and attention to detail
• Work full-time (40 hours/week) and maintain strong punctuality

• Troubleshoot laptop hardware, software, and Wi-Fi/network connectivity issues
• Provide Tier 1 support for wireless, LAN, laptops, Chromebooks, printers, and AV equipment
• Engage in moderate physical activity when moving or setting up technology equipment

• Perform Windows imaging using approved tools and deployment procedures
• Install required applications, updates, drivers, and security tools
• Apply organizational policies (network configuration, account setup, security baselines, device naming conventions)

• Assist the IT team in troubleshooting and training for a network of 500+ staff users
• Provide friendly, responsive support for employees with varying levels of technical skill

• High level of tech literacy and willingness to learn
• Strong attention to detail and follow-through
• Excellent verbal and written communication skills
• Ability to multitask with strong organizational and prioritization abilities
• Desire to work in a fast-paced, disciplined, and sometimes unpredictable school environment
• Capable of working independently, taking direction well, and owning assigned projects
• Professional maturity, humility, strong work ethic, sense of humor, and a hands‑on approach

• Current undergraduate or recent graduate majoring/minoring in an IT‑related field or at least 1 year of hands‑on technical support experience
• Experience in technology troubleshooting roles
• Familiarity with imaging, Windows 10/11, Microsoft Office, ChromeOS, and Wi‑Fi troubleshooting