Deputy Director, Support Transition (Term-Limited)

The ACLU seeks applicants for the full-time position of Deputy Director, Support Transition in the Development Department of the ACLU’s National office in New York, NY. This is a hybrid role that has in-office requirements of two (2) days per week or eight (8) days per month. This is an 18-month term-limited position. 

The ACLU’s passionate community of donors and activists is stronger than ever. The mission of the ACLU’s Development Department is to unlock the full potential of donors and the ACLU as partners in the creation of a more perfect union.  We pursue our mission by building long-term donor relationships and organizational partnerships, by demonstrating impact in response to threats, by engaging donors how they wish to engage, by taking interest in our donors and facilitating personal action, by being accountable stewards of their funds, and by asking donors to consider giving the ACLU their full support.  

Reporting to the Director of Development Data & Systems, the Deputy Director, Support Transition will play a pivotal leadership role in one of the Development Department’s most significant technology and operational transformation initiatives.  This leader will help design and lead the transition to a future-state support model that enables long-term operational excellence across user support, knowledge management, training, business intelligence, reporting and business analysis.

Working closely with Development leadership and cross-functional partners, the Deputy Director will assess current operations, develop recommendations for the future-state support model, and guide the Support, Knowledge and Training (SKT) and Business Intelligence (BIA) teams through organizational transition and system stabilization.  This role offers a unique opportunity to shape how the organization supports and leverages one of its most critical enterprise systems in support of the ACLU’s mission.

This is an 18-month term limited role ideally suited for a strategic, collaborative, and forward-thinking leader who thrives in transformation environments, enjoys building sustainable operating models, and is energized by developing teams, improving organizational effectiveness, and leaving lasting impact.