Regional Director of Clinical Operations

The Regional Director of Clinical Operations maintains responsibility for the execution and oversight of the region’s clinical operations functions, inclusive of P&L, and drives regional accountability related to tenet adherence and clinical compliance, client outcomes and satisfaction, and ensures families transition from care when clinically ready and not before.

• →Fluent in interpretation and improvement of multi-source data (Power BI dashboards, Central Reach, etc.); uses available tools to monitor and action against clinical operations trends
• →Partner with and hold regional cross functional subject matter experts (Clinical, People and Culture, HRBPs, ) accountable to develop and drive efficiencies against cross-functional processes, workflows, and KPIs
• →Drive adherence to company-wide and market-specific policies and procedures
• →POC for large-scale/top referral partners; hold catchment accountable for gaining and maintaining strong local referral relationships
• →Serve as clinical operations lead, partnering with National Director of Growth, for acquisitions and de novo growth within region(s)
• →Performs other related duties as assigned

• Drive regional adherence to our evolving clinical tenets, refined based on Acorn client outcomes, inclusive of ensuring region(s) meet Family Guidance minimum requirements
• Own full P&L for region(s), responsible for executing against margin/EBITDA targets and other performance related metrics
• Manage fixed costs (e.g., moving a supervisor to a different center, hiring a new salaried employee, etc.) and ensure the optimization of available resources
• Assist in improving upon the strategy and framework for aligning the clinical assessment, treatment plan, and prescription request, specifically focusing on client prescription fulfillment and related implications
• Drive accountability to clinical outcome measure completion, measure regional client progress in relation to client outcomes, and execute clinical initiatives to drive improved outcomes
• Monitor risk factors correlated with AMA discharge and work to mitigate these risk factors, ensuring families transition from care when clinically ready
• Ensure Acorn Health is providing high-quality and ethical care to all clients in assigned region(s) by following industry standards and regulations, insurance/payor requirements, as well as our own clinical policies and procedures
• Oversee adherence and compliance with external regulations, guidelines, and requirements (e.g., accrediting bodies such as the BHCOE, CASP, BACB, ANSI, professional standards, )
• Drive regional clinical and compliance improvement at the center level via quarterly Clinical Health Scorecard data
• Support direct reports with Clinical Success Meetings, caregiver grievance conversations, and Case Conceptualization
• Hold RCM accountable to authorization and credentialing service level agreements

• Lead, develop, mentor and engage a team of center leads to execute against the clinical operations strategy. Responsible for driving performance and coaching/development
• Serve as the regional clinical subject matter expert for assigned region, develop and facilitate clinical review meetings with identified clinicians and clients requiring additional clinical supports
• Culture and engagement champion, driving all People and Culture initiatives for region(s) in partnership with center leads
• Provide ongoing clinical guidance and mentorship to identified clinicians to achieve socially significant outcomes
• Foster a metrics driven culture, ensuring KPIs of direct reports align with overall enterprise strategy
• Conduct meetings using meeting checklists and scorecards, using structured approach (e.g., EOS). Hold region(s) accountable for doing the same; ensure meetings are highly productive and actionable via regular audits and feedback

• Excellent oral and written communication skills
• Fosters positive relationships and communication amongst team members
• Displays ability to respond to feedback appropriately and positively
• Excellent problem-solving skills
• Solid understanding of web metrics and digital analytics, with the ability to generate, analyze and interpret data
• Displays effective time management, including managing several projects at a time and meeting determined deadlines
• Must demonstrate strong organizational skills, be detail oriented, and demonstrate an ability to maintain confidential records, prepare reports, and reliably develop timely correspondence related to work according to agency standards
• Must have the ability to work independently

• Must possess a minimum of a master’s degree in applied behavior analysis (ABA), or a related field
• Board Certified Behavior Analyst (BCBA) certification required minimum of 3 years
• Minimum 2 years of experience in an operational leadership role with experience owning P&L and leading teams, preferably within PE-backed healthcare
• Extensive multi-site operational leadership experience is required
• Ideally licensed to practice within given region(s)
• Understanding of industry best practices

• Remain in a stationary position: 1/3-2/3
• Traverse or move around work location: less than 1/3
• Operate or use department specific equipment: less than 1/3
• Ascend/Descend equipment or ladder: none
• Constantly position self to accomplish the Essential Functions of the role: More than 2/3
• Receive and communicate information and ideas for understanding: More than 2/3
• Transport, position, and/or exert force: less than 1/3
  • Up to 10 pounds: less than 1/3
  • Up to 25 pounds: less than 1/3
  • Up to 50 pounds: less than 1/33
  • Up to 100 pounds: less than 1/3
  • More than 100 pounds: less than 1/3

The above statements are intended to describe the general nature and level of work being performed by employees in this classification.