Strategy & Business Operations Manager

United States·ChicagoRemoteFull-timemid

OtherBusiness OperationsPlanning Manager

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Quick Summary

Overview

As our next Strategy & Business Operations Manager, you will be at the heart of the company’s most critical decisions, partnering directly with our Senior Director of Strategic Planning, and the Executive Leadership Team (ELT) to architect the future of our business.

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As our next Strategy & Business Operations Manager, you will be at the heart of the company’s most critical decisions, partnering directly with our Senior Director of Strategic Planning, and the Executive Leadership Team (ELT) to architect the future of our business. You’re an ideal candidate if you thrive in the "gray area," bringing structure to ambiguous problems and bridging different points of view, and if you’re someone with relentless prioritization skills who values outcomes over process and possesses the analytical prowess to turn complex data into a compelling narrative. Whether you are defining our multi-year strategy or identifying the next big growth lever, your work will directly impact the company's trajectory.

Drive "operating rigor" across the organization by aligning cross-functional priorities and ensuring clarity on milestones and KPIs tied to our long-term financial goals.

Act as a strategic partner to leadership, providing the structured communication and data-driven insights needed to chart new paths.

Define and set targets against operating KPIs, tracking performance, and communicating the drivers behind week-to-week variations.

Evaluate the competitive landscape to help define where we play and how we compete.

Identify and size new growth opportunities during the planning process, translating bold strategic ideas into tangible, data-backed initiatives.

Collaborate cross-functionally to solve high-impact, ambiguous problems that have complex dependencies across different parts of the business.

Prepare high-stakes materials for the Board of Directors and investors, distilling complex market dynamics into clear, actionable executive decks.

5+ years of experience in management consulting, business operations, strategy & operations, strategic finance, sales operations, or a highly analytical role within a high-growth environment.

Proven ability to lead complex workstreams and influence senior stakeholders without direct authority.

Deep industry expertise in Tech, specifically within the SaaS or AI sectors, and a strong understanding of the unique dynamics and KPIs of these markets.

Advanced technical proficiency in SQL, Excel/Google Sheets, and Tableau (or similar analytical tools) to extract and manipulate data independently.

Exceptional analytical prowess and a "scrappy" mindset—you are comfortable rolling up your sleeves to build a model from scratch or hunt down the data you need.

Strong stakeholder management skills, with a demonstrated ability to bridge different perspectives and drive consensus among diverse groups.