General Manager

Palm Heights is a place where design, music, fashion, wellness, art, and hospitality converge to create something singular in the Caribbean and rare in the world. We are seeking a General Manager who will combine commercial acumen with creative thinking, acting as both a brand steward and operational leader while ensuring Palm Heights remains one of the world's most sought-after destinations.

This role is for a leader who understands that modern luxury is defined by experience, culture, personalization, and connection – not by convention. The successful candidate will lead with taste, curiosity, and conviction, and will feel as at home in conversations about programming, creators, and community as they do in profit & loss reviews and operational strategy.

Palm Heights is looking for a leader who will protect what makes it distinctive – and evolve it into its next chapter.

What We're Looking For

• A cultural tastemaker with genuine fluency in the worlds of fashion, art, music, design, wellness, and hospitality.

• An entrepreneurial, hands-on leader who has helped shape – not just operate – distinctive lifestyle brands.
• A relationship-builder with an existing global network of creators, cultural leaders, chefs, designers, artists, and industry partners.
• A hospitality professional who understands food & beverage is a creative discipline.
• Commercially sharp, with the discipline to translate creative vision into sustainable business results.

Key Responsibilities

Brand & Cultural Leadership

• Serve as the ultimate ambassador and steward of the Palm Heights brand, ensuring every guest touchpoint reflects the property's distinct positioning and creative point of view.
• Champion a culture of genuine hospitality, hyper-personalized service, and memorable, story-worthy experiences.
• Curate and evolve programming, partnerships, and collaborations that keep Palm Heights culturally relevant.
• Build meaningful relationships with guests, tastemakers, and industry partners; act as the visible face of the property within the global luxury lifestyle community.
• Uphold and evolve the unique identity, atmosphere, and creative vision that distinguish Palm Heights from traditional luxury resorts.

Food & Beverage and Experience Design

• Treat food & beverage as a core pillar of the Palm Heights identity – developing destination restaurants, bars, and culinary moments that stand on their own within the global hospitality market.
• Attract, inspire, and retain exceptional culinary and beverage talent.
• Design guest experiences, events, and residencies that elevate the property's cultural relevance and guest loyalty.

Strategic & Commercial Leadership

• Develop and execute business strategies that drive profitability while preserving the property's boutique, culture-led appeal.
• Identify opportunities to enhance brand visibility, guest loyalty, and market positioning.
• Deliver sustainable revenue growth through exceptional guest experiences, programming, and operational excellence.

Operational Foundation

• Provide leadership across food and beverage, events, guest services, and resort operations, ensuring seamless execution of luxury service standards.
• Lead annual budgeting, forecasting, and financial planning processes, including labor management and revenue optimization.
• Maintain compliance with health, safety, and regulatory requirements.
• Drive continuous improvement while maintaining the intimate and personalized nature of the Palm Heights experience.

People & Culture

• Recruit, mentor, and develop exceptional hospitality professionals.
• Foster a team culture that reflects Palm Heights' values of creativity, excellence, authenticity, and collaboration.
• Inspire teams to consistently exceed guest expectations and deliver service that is warm, distinctive, and considered.

Qualifications

• Bachelor's Degree in Hospitality Management, Business Administration, or a related field.
• Minimum 10 years' experience within boutique luxury, lifestyle, or design-led hospitality environments.
• At least 5 years in a senior leadership role overseeing luxury hotel, resort, restaurant, beach club, private members club, or lifestyle hospitality operations.
• Proven success leading – or meaningfully shaping – independent luxury brands or destination-driven hospitality concepts.
• Demonstrated experience creating destination food & beverage programs and cultural programming.
• Experience serving discerning, high-net-worth, and culturally engaged clientele.
• A deep, personal connection to the luxury lifestyle sectors – hospitality, wellness, fashion, art, culinary, and experiential travel.
• Strong financial acumen, including budgeting, forecasting, labor management, and revenue optimization.
• Exceptional leadership, communication, and relationship-building skills.
• Proficiency in Microsoft Office, MICROS, and Opera.