Sales Associate

We are accepting applications for the following position:

The Sales Associate ensures that customers are answered in a professional and courteous manner by demonstrating the ability to provide exceptional customer service.

RESPONSIBILITIES:

• Greet every customer
• Serve customers promptly and minimize delay and wait time
• Handle inquiries and identify customer needs
• Provide product information including price, location, and use of merchandise to customers
• Record requests for merchandise, order products, and notify customers promptly
• Operate the cash register and prepare customer receipts efficiently
• Process credit and debit cards, checks, gift certificates, cash, and all other forms of payment in accordance with established policies
• Balance the cash register at the end of each shift or as scheduled
• Follow store policies for merchandise returns
• Wrap, package, and/or bag merchandise appropriately
• Work to prevent damage and theft of merchandise, and preserve materials in saleable condition
• Record and update merchandise tracking lists
• Maintain stock reports to ensure appropriate product levels
• Complete miscellaneous inventory and sales reports as assigned
• Answer telephone calls courteously and provide callers with information as requested
• Stock shelves, counters, racks, and tables with merchandise
• Organize and rearrange merchandise as necessary
• Mark and tag merchandise with pricing, size, and product specifications
• Assist with the presentation of window displays, promotional presentations, and sales programs as assigned
• Clean shelves, counters, and tables
• Return misplaced items to correct locations
• Participate in book events, including talks, signing sessions and reading groups
• Other key duties and special projects as assigned by Bookstore Manager or Assistant Bookstore Manager

KEY ACCOUNTABILITIES:

• Ensure customers satisfaction through excellent customer service
• Ensure accurate operations of the cash register
• Ensure accurate entries of received products through the inventory maintenance program
• Ensure that merchandise is stored, handled, and displayed in accordance with established company policies and procedures.

QUALIFICATIONS:

• Minimum of a High School Diploma
• Ability to work a variety of shifts, including days, late shifts, weekends, holidays
• Excellent customer service skills
• Ability to stand for extended time periods
• Ability to exert up to 50lbs. occasionally and/or up to 10lbs. frequently
• Frequent standing, bending, walking and lifting required.
• Strong Organizational skills
• Strong computer skills, with knowledge in MS Office.
• Previous experience in organizing and hosting events preferred.
• Satisfactory police record
• Fluent in English

Salary: CI$8.75-CI$10.00 per hour

Benefits: In accordance with Cayman Islands Law

Employment Type: Full Time