Casper Rating Operations Associate - English & French

Every year, thousands of people complete Casper as part of applying to programs in medicine, nursing, and other professions. Casper helps universities and colleges understand more about the human skills applicants bring, beyond academic achievement alone.

Once an applicant completes Casper, another important part of the process begins.

Thousands of written and video responses need to be reviewed and rated carefully and consistently before results can be delivered. Behind that work is a complex operation involving large groups of trained raters, established processes and quality checks, and a team making sure everything moves accurately and on time.

As a Ratings Operations Associate, you’ll become part of the team that makes that happen.

This is an opportunity to learn how a large-scale assessment operation works from the inside. You’ll start close to the day-to-day work, learning the processes, systems, and quality checks that help turn thousands of applicant responses into reliable results. As your knowledge grows, so will your ownership: you’ll learn to recognize when something isn’t working as expected, solve more problems independently, and contribute to making the operation better.

Some of the work, particularly at the beginning, is structured and repetitive by design. There are processes to follow, information to check, systems to update, and recurring tasks that need to happen accurately and on schedule. That hands-on experience is how you’ll build a deep understanding of the operation and the judgment to take on more over time.

You don’t need previous experience in assessment or rating operations. This could be a great opportunity if you’re early in your career and looking to build strong operational foundations, or if you’ve worked as a Casper rater and are curious about the broader operation behind rating. We’ll teach you how Casper rating works and support you as you build your knowledge, confidence, and independence.

You’ll also join at a time when the way we work is evolving. As we explore better tools, automation, AI, and new ways of working, you’ll have opportunities to bring what you’re learning from the day-to-day operation into how we make it simpler, stronger, and more scalable over time.

What matters most is that you’re dependable, attentive to detail, curious about how things work, and excited to learn. If you’re looking for an opportunity to get close to a meaningful operation, build practical experience, and grow your responsibility over time, this could be a strong next step.

This role requires professional fluency in English and French. English is the primary language we work in at Acuity, while your French will help us support French-speaking raters and other operational needs as they arise.

This is a fully remote role open to candidates based anywhere in Canada.

• →Learning established processes and understanding how your work fits into the broader rating operation.
• →Completing recurring work carefully, accurately, and on time.
• →Keeping track of details and responsibilities without things getting lost.
• →Asking questions when you need context and applying what you learn the next time.
• →Catching things that don’t look quite right rather than simply moving them along.
• →Following through on your work and responding well to feedback.

Our hiring process typically takes 2–4 weeks from initial conversation to final decision. 

• →Application Review. A real person reviews your application for potential fit.
• →Intro Conversation. A conversation with a member of our Talent team to learn about your career journey, what you’re looking for next, and to introduce you to Acuity, Casper, and the role.
• →Hiring Manager Conversation. A conversation focused on how you approach operational work, solve problems, use judgment, learn, and work with others. You’ll also have the opportunity to learn more about the role, the team, and the work behind delivering Casper.
• →Team Conversation & Practical Discussion. You’ll meet members of the Operations - Rating team to learn more about how the team works together and explore some of the situations you might encounter in the role. We’ll be interested in how you approach problems, notice important details, use judgment, and communicate your thinking. This stage may also include a practical exercise designed to reflect the work itself.
• →Decision. The hiring manager reviews feedback from the interview team and typically makes a decision within 2 to 4 business days.
• →Offer & Reference Checks. If it’s a match, we’ll move to references and a formal offer.

• Handling recurring rating operations confidently and with increasing independence.
• Understanding not just what needs to happen, but why it happens and what could go wrong.
• Using good judgment to resolve common issues and knowing when someone else needs to be involved.
• Recognizing potential problems early rather than waiting for them to become bigger ones.
• Looking beyond the immediate task to understand how your work affects the broader rating process and delivery of results.
• Becoming a trusted and knowledgeable teammate others can count on.

Over time, you’ll know not just what needs to happen, but why it matters, what to look out for, and when something needs extra attention.

You’ll join Acuity’s Rating Operations team, which is responsible for the operational work that helps turn completed Casper assessments into reliable results.

You’ll work closely with experienced teammates who understand the rating process deeply and will help you build that knowledge yourself. You’ll also work directly with our community of Casper raters, becoming their main point of contact for day-to-day questions and operational support. You’ll help make sure they have the information and support they need while keeping the broader rating operation moving.

You’ll also build relationships across Acuity, including with teams in Research, Product, and Operations, giving you a broader view of how assessment design, rating, technology, and delivery come together.

Because you’ll be close to the day-to-day work, you’ll often see things others don’t. The questions you ask, patterns you notice, and issues you surface can help the team understand what’s happening and make better decisions.

As you grow in the role, you’ll develop a broader understanding of how all the pieces come together to deliver Casper reliably at scale.

There’s no single background that leads to this kind of work.

You might have experience in operations, administration, customer support, education, data entry, coordination, hospitality, or another environment where being organized, accurate, and dependable mattered.

What matters most is that you’ve had experiences that have started to build the habits this role depends on.

We’re a remote-first team of 135+ people who care deeply about our work and about each other.

Our culture is intentionally designed. As we’ve grown, we’ve made deliberate choices about how we work together, prioritizing trust, flexibility, and a sustainable pace so people can do meaningful work over the long term.

That commitment has been recognized externally. Acuity Insights has been named one of Canada’s Top Small & Medium Employers for the second consecutive year, reflecting our focus on building a strong, people-first environment.

Day to day, that shows up in how we collaborate:

• High trust and autonomy in how work gets done
• Thoughtful, async-friendly communication across a distributed team
• Space for deep work, balanced with intentional moments of connection
• A culture grounded in care, curiosity, and shared purpose

As we continue to grow, we’re focused on maintaining that balance, building a company where people can do their best work and grow over time, without losing what makes the environment feel human.

Acuity Insights builds products that help higher education institutions make better decisions about people, from admissions through to development.

Our work is grounded in a simple idea: that people are more than their grades, and that potential can be understood and developed, not just measured.

Our Casper situational judgment test (SJT), created by researchers at McMaster University, has been completed by over 1 million applicants and is one of the most widely used open-response SJTs in higher education, backed by nearly 20 years of research.

Today, we are evolving our products to better connect assessment, insight, and development, helping institutions not just identify potential, but actively support its growth over time. As part of that evolution, we’re increasingly building toward a more connected ecosystem across assessment, education, and learner development. While teams remain focused on their individual products, we’re creating stronger connections across our platform to deliver more cohesive experiences for institutions and learners.