Veterinary Urgent Care Practice Manager - Cleveland (West), OH

AcutePet Urgent Care is seeking a Veterinary Practice Manager to help launch and lead our Avon, Ohio hospital opening this fall.

This is an opportunity for a leader who enjoys building strong teams, creating operational excellence, and making a meaningful impact on both patient care and employee experience.

As Practice Manager, you'll partner closely with your Managing Veterinarian to create a hospital culture where people feel supported, clients feel cared for, and teams can do their best work. You'll have the autonomy to lead locally while being supported by an experienced veterinary leadership team committed to your success.

Whether you come from veterinary medicine, healthcare, or another service-focused industry, we're looking for a leader who thrives on developing people, solving problems, and driving results.

This is a unique opportunity to play a key role in launching and growing a new hospital while helping shape its culture, operations, and reputation within the community.

You'll work alongside an experienced Managing Veterinarian and collaborate with a network of Practice Managers, Managing Veterinarians, and home office leaders. You'll never be expected to figure it all out alone.

Your leadership directly influences employee engagement, client experience, operational performance, and the quality of care delivered to pets and their families.

Our urgent care model provides emergency-level medicine without overnight hours, creating a healthier and more sustainable environment for veterinary teams.

No two days look exactly the same, but every day is focused on supporting people, improving operations, and helping the hospital succeed.

Throughout the week, you'll:

• Lead and coach hospital team members
• Partner with the Managing Veterinarian on hospital goals and performance
• Oversee scheduling, staffing, and workflow efficiency
• Monitor key business metrics, budgeting, payroll, and inventory
• Support hiring, onboarding, and employee development
• Address client concerns and enhance the overall client experience
• Build relationships with local veterinary practices and community partners
• Foster a culture of accountability, communication, and teamwork

At the end of the day, you'll see the direct impact of your leadership on both your team and the families who trust us with their pets' care.

• 3+ years of leadership experience in veterinary, healthcare, or service-industry management
• Proven success leading and developing high-performing teams
• Strong business and financial acumen, including budgeting, payroll, and reporting
• Experience with scheduling, inventory management, and operational workflows
• Excellent communication, coaching, and conflict-resolution skills
• Ability to build strong relationships with employees, clients, and community partners
• Commitment to creating an inclusive, collaborative workplace
• Availability for occasional evening or weekend support as needed

• No overnight shifts
• No major holidays
• Paid time off to support your life outside of work

• 100% employer-paid health, dental, and life insurance
• Vision, disability, HSA, 401(k), and Employee Assistance Program options

• Up to six weeks paid parental and adoptive leave
• Employee pet care discounts

Founded by experienced veterinarians, AcutePet Urgent Care was built to support both exceptional medicine and the people who deliver it. We believe high-performing hospitals start with supported teams, strong leadership, and a culture where every employee feels valued and heard.

As we continue to grow, we're looking for leaders who want to help shape the future of veterinary urgent care.

Apply today and help build a hospital where exceptional patient care and exceptional team culture go hand in hand.

 AcutePet Urgent Care is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to any status protected by applicable federal, state, or local law. We provide reasonable accommodations to qualified individuals with disabilities and to applicants who need assistance during the hiring process. To request an accommodation, please contact Human Resources.