Intake Specialist

Description

At AdaptHealth we offer full-service home medical equipment and related services that empower patients to live their best lives – beyond the hospital and at home.

• Commitment to Our People – Support, Development, and Advancement Opportunities
• Competitive Compensation and Incentives
• Comprehensive Total Rewards & Benefits
• Industry-Leading Care & Innovation
• Responsible Environmental Stewardship

The Intake Specialist plays a vital role in supporting patient access to care by coordinating referrals, reviewing clinical documentation, and ensuring services are set up accurately and efficiently. You’ll work closely with patients, providers, referral sources, and internal teams to navigate insurance requirements, confirm eligibility, and move the intake process forward smoothly.

This role is ideal for someone who enjoys detail-oriented work, patient communication, and collaborating across teams in a fast-paced healthcare environment.

• →Review medical records, clinical documentation, and payer guidelines to determine patient eligibility, qualification status, and compliance prior to service delivery
• →Communicate with patients regarding financial responsibility, collect payments when applicable, and document interactions accurately
• →Contact patients when documentation does not meet payer requirements, providing updates and alternative options to support timely care
• →Work with referral sources, physicians, and clinical teams to obtain complete and compliant documentation
• →Demonstrate expert knowledge of payer requirements to ensure services are provided appropriately and in compliance
• →Maintain accurate, timely documentation of patient information and communications using electronic systems
• →Accurately enter referrals within established timeframes while meeting productivity and quality standards
• →Coordinate with leadership to ensure appropriate inventory and services are selected and scheduled
• →Work closely with sales, insurance verification, and internal support teams to facilitate the referral and intake process
• →Navigate multiple EMR and online systems to obtain and manage documentation.
• →Ensure appropriate shipping and delivery methods are selected in accordance with company procedures
• →Answer incoming calls promptly and provide professional assistance to patients and referral sources
• →Participate in on-call rotation during non-business hours in accordance with company policy
• →Support team operations and quality standards by following company policies and procedures
• →Performs other related duties as assigned

• One (1) year of relatable work experience required
• High School Diploma, Associate’s degree in relatable field, Healthcare Administration, Business Administration or equivalent work experience required
• Experience in management, administrative, clerical, insurance, billing, claims, call center, or customer service preferred but not required
• Experience within a healthcare organization, pharmacy, HME, medical supply, or Medicare-certified environment is a plus but not required
• Excellent verbal and written communication skills including analytical, problem-solving and decision-making abilities with attention to detail
• Ability to multi-task in a fast paced environment
• Proficient computer skills – Microsoft Office and healthcare systems are a plus
• Comfort learning new technologies and navigating multiple systems
• Ability to work independently while following established procedures and directives

• Physical Requirements: Each role has a unique set of physical demands and work environment(s) that an employee will encounter while performing the essential function of the job. Reasonable accommodations may be made to enable individuals with disability(s) to perform the essential functions. For more detail surrounding these requirements please inquire upon application selection.

• Company conducted Background Check is required for all roles
• Company conducted Motor Vehicle Record Check is required for all driving roles
• Clinical roles require valid licensure/certification, where applicable