Product Operations Contractor

Adaptive is a cybersecurity startup on a mission to stop AI-powered cyberattacks. In December 2025, we announced an $81M Series B led by NVIDIA and Bain Capital Ventures, with participation from Capital One Ventures, Citi Ventures, and continued support from a16z, the OpenAI Startup Fund, and Abstract Ventures — marking NVIDIA's first AI cybersecurity investment.

Adaptive was founded by Brian Long and Andrew Jones, who previously co-founded Attentive ($500M+ ARR, $10B+ valuation) and TapCommerce (acquired by Twitter). Trusted by leading banks, healthcare organisations, and technology companies, Adaptive protects teams from AI-powered threats including deepfakes, smishing, and voice scams.

We're looking for a reliable, detail-oriented operations contractor to own account provisioning during UK business hours. This is an ongoing role with no fixed end date — we're building long-term coverage, not filling a temporary gap. The role is 100% focused on account provisioning: setting up deepfake demo accounts for demos booked by our BDR and AE teams, and resolving flagged issues when they come in.

• →

  Own account provisioning end-to-end during your shift: setting up demo accounts for demos booked by our GTM team

• →

  Fix and resolve flagged account issues as they come in

• →

  Monitor the provisioning-issues channel during your shift and escalate appropriately

• →

  Use AI tools, including Adaptive's Claude-based asset-sourcing automation, to work efficiently

• →

  Hand off cleanly to the core hours team at the end of your shift

• Has a 4-year degree or is currently pursuing one — we care more about reliability, technical aptitude, and judgment than field of study