Service Coordinator / QA Specialist (Scheduler & In-Home Care QA visits)

Truth or Consequencesmid

OtherService Coordinator

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Quick Summary

Requirements Summary

Minimum of 3 years’ experience working in the field of senior services or a related social service field. Excellent oral and written communication skills. Strong interpersonal skills.

Technical Tools

OtherService Coordinator

What We Offer

~1 min read

✓Monitors client’s condition and performance of duties by Home Care Aides

✓Maintains all company and Department on Aging rules, regulations, and standards

✓Conducts home visits to new clients to welcome and review the Welcome Packet

✓Observes and evaluates Home Care Aides in the client's home as directed by Supervisor, to assure client Care Plans are being followed

✓Prepares and completes accurate evaluation reports and case notes as needed

✓Maintains schedules to assure timely completion of all assigned home visits

✓Attends weekly branch meetings

✓Maintains a high degree of confidentiality at all times due to access to sensitive information

✓Maintains regular, predictable, consistent attendance and is flexible to meet the needs of the department

✓Follows all Medicare, Medicaid, and HIPAA regulations and requirements

✓Abides by all regulations, policies, procedures and standards

✓Performs other duties as assigned

Requirements

~1 min read

Minimum of 3 years’ experience working in the field of senior services or a related social service field.
Excellent oral and written communication skills.
Strong interpersonal skills.
Ability to prioritize and handle high call volumes.
Client-focused and customer service-driven.
Proficient in Microsoft Word, Excel, and Outlook.
Must have reliable transportation, valid driver’s license and insurance for travel within the branch service area

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