Monitoring & Observability Lead

Ad Hoc is a technology company that empowers organizations to deliver scalable, impactful digital services. Using modern, agile methods, our team creates products that meet people’s needs and transform their experience of government.

Our collaborations have shaped some of the defining moments in public-sector service delivery. We’ve helped build products that connect Veterans to tailored services, help millions access affordable health care, and support important programs like Head Start. As we work with agencies to deliver critical services, we’re also changing how the government approaches technology.

Our culture, communications, and tools are built for remote work, enabling us to bring together top talent nationwide. At Ad Hoc, remote life empowers our teams to design work environments that fit their lives and that foster flexibility and collaboration to achieve positive outcomes for our customers.

Ad Hoc values acceptance, accountability, and humility. We aren’t heroes. We learn from our mistakes and improve the process for the next time. We build small, inclusive teams to collaborate closely with our partners to solve the right problems and deliver software that works.

The Veterans Affairs business unit helps transform the VA into a modern digital services organization where Veteran outcomes are at the center of every effort. We partner with the VA to design and deliver seamless user experiences for Veterans, their families and caregivers, and VA employees. By applying better practices in service design, product management, and technology, we enable the VA to increase the use, quality, and reliability of services and decrease the time Veterans spend waiting for outcomes.

As a Monitoring & Observability Lead, you will lead the monitoring, alerting, and observability practice for a large federal enterprise cloud platform that operates around the clock. Working with leadership, you will help shape the technical direction of platform operations and ensure issues are detected and resolved quickly. Primary expectations of a Monitoring & Observability Lead include:

• →Leading the platform's monitoring and observability strategy across metrics, logging, tracing, and alerting
• →Establishing and maintaining service level objectives (SLOs), dashboards, and alerting standards
• →Leading around-the-clock operational monitoring and coordinating incident detection, triage, and escalation
• →Driving continuous improvement of mean time to detection and mean time to recovery
• →Mentoring engineers and setting standards for operational excellence
• →Implementing observability tooling and automation as infrastructure as code (Terraform)
• →Partnering with reliability, platform, and security teams to close monitoring gaps
• →Working with government partners to meet security, SLA, and performance requirements
• →Participating in technical depth interviews with new candidates
• →Responsible for hiring, performance management, timecard reviews, PTO management and team development

• Bachelor's and 9+ years of experience; relevant experience may be substituted for education
• Demonstrated experience leading monitoring/observability or operations for production systems
• Hands-on experience with observability tooling (metrics, logging, alerting) and incident management
• Familiarity with cloud infrastructure (AWS) and Kubernetes (Amazon EKS)
• Must be able to obtain and maintain a U.S. Public Trust / suitability determination

• Prior experience with the Department of Veterans Affairs
• Experience with SLO-based reliability and on-call program leadership
• Relevant certifications (e.g., AWS, observability platform certifications)