Senior UX Designer (Remote)

Ad Hoc is a technology company that empowers organizations to deliver scalable, impactful digital services. Using modern, agile methods, our team creates products that meet people’s needs and transform their experience of government.

Our collaborations have shaped some of the defining moments in public-sector service delivery. We’ve helped build products that connect Veterans to tailored services, help millions access affordable health care, and support important programs like Head Start. As we work with agencies to deliver critical services, we’re also changing how the government approaches technology.

Our culture, communications, and tools are built for remote work, enabling us to bring together top talent nationwide. At Ad Hoc, remote life empowers our teams to design work environments that fit their lives and that foster flexibility and collaboration to achieve positive outcomes for our customers.

Ad Hoc values acceptance, accountability, and humility. We aren’t heroes. We learn from our mistakes and improve the process for the next time. We build small, inclusive teams to collaborate closely with our partners to solve the right problems and deliver software that works.

The Veterans Affairs business unit helps transform the VA into a modern digital services organization where Veteran outcomes are at the center of every effort. We partner with the VA to design and deliver seamless user experiences for Veterans, their families and caregivers, and VA employees. By applying better practices in service design, product management, and technology, we enable the VA to increase the use, quality, and reliability of services and decrease the time Veterans spend waiting for outcomes.

Senior Designer serves as an experienced individual contributor within a team, with the expectation that you will further develop your leadership, guidance and mentoring skills. With minimal oversight from leadership, you will be responsible for supporting the goal of meeting scope, schedule and delivery requirements. A Senior Designer impacts the long-term goals of the program, while contributing to the development of the program’s design strategy. You may serve as the discipline’s primary lead when working with stakeholders and utilize strong influential skills to drive improvements in design processes and practices. Primary expectations of a Senior Designer include:

• →

  Strong influential skills to build relationships with team members, government and company stakeholders, and program management

• →

  May lead cross functional efforts for delivery team members and team leads

• →

  Navigates ambiguous requirements and environments to support delivery

• →

  Leads the delivery of design work such as design initiative briefs, discovery artifacts, sketches, wireframes, UX flows, low and high fidelity prototypes, heuristic evaluations, competitive analysis, and design system contributions

• →

  Comprehensive understanding of scope requirements to prioritize design activities

• →

  Responsible for working with users to support the development of effective designs

• →

  Experienced with design skill principles, with the ability to provide recommendations associated with typography and hierarchy

• →

  Delivers design work including discovery artifacts, sketches and rough prototypes, wireframes, UX flows, and high fidelity prototypes

• →

  Demonstrates the ability to coach designers; with a focus on providing actionable feedback that helps individuals grow in objective ways

• →

  Manages the development of competitive analysis, and reports results to stakeholders

• →

  Contributes to the design libraries and provides visual design and brand artifacts

• →

  Facilitates discussions with multi-disciplined teams to drive productive discussions and articulate goals in order to deliver upon requirements

• →

  Experienced with storytelling to deliver compelling artifacts and presentations that distill highly complex issues into focused, understandable solutions

• →Leads human centered design processes and deliverables in compliance with standards and regulations
• →

  May lead accessibility tasks inclusive of 508 compliance and have knowledge of other emerging accessibility standards

• →

  Ability to identify risks and communicate to leadership; provides recommendations to mitigate identified risks

• →

  May develop and manage content for highly visible websites or applications, abiding by design guidelines

• →

  Participates in grading candidate homeworks and participating in panel interviews

• Bachelor’s degree and 7+ years of experience

  • Relevant years of experience may be substituted for education

• Proficiency in user journey mapping and qualitative data analysis

• Experience in creating design prototypes and wireframing (e.g., using tools like Sketch, Figma, or Adobe XD)

• Strong skills in designing accessible user experiences and developing content strategies

• Experience in government contracting

• Experience supporting the Department of Veteran Affairs