Payroll Service Specialist II (Hybrid)

United StatesNormalmid

OtherService Specialist

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Quick Summary

Key Responsibilities

Insightful Expertise, Integrity is Everything, Service Excellence, Inspiring Innovation, Each Person Counts, Results-Driven, & Social Responsibility.

Requirements Summary

3 - 5 Years of Directly Related Experience Bachelor's Degree or equivalent in related fields or equivalent work experience required.

Technical Tools

OtherService Specialist

Applications for this role will be accepted on an ongoing basis.

ADP is hiring a Payroll Service Specialist II. In this position you will Provides support to TotalSource payroll professionals in our processing regions on the client-server/web-based Enterprise and AutoPay products. Service responsibilities include functional support of processes and technical support of applications. Responsible for making client level configuration changes to support systems to accommodate processing needs.

PSC II - May conduct end-user testing for payroll application and report enhancements
PSC III - Provides ongoing functional support and technical assistance to an Enterprise client base and TotalSource associates regarding product capabilities and product problems utilizing basic product training and knowledge of Payroll, HR, Benefits, SQL, and relational database concepts. Responsible for resolving complex escalated cases and performing medium scale projects. Conduct end user testing for payroll application and report enhancements.

At ADP we are driven by your success. We engage your unique talents and perspectives. We welcome your ideas on how to do things differently and better. In your efforts to achieve, learn and grow, we support you all the way. If success motivates you, you belong at ADP.

We strive for every interaction to be driven by our CORE values: Insightful Expertise, Integrity is Everything, Service Excellence, Inspiring Innovation, Each Person Counts, Results-Driven, & Social Responsibility.

RESPONSIBILITIES:

Provides support and Level 1 technical assistance to all TotalSource processing regions regarding product capabilities and payroll / HR functional issues.
Ensures client payrolls and other related products and services are processed in an accurate and timely manner.
Investigates, analyzes and resolves problems on a timely basis.
Continually reviews and maintains standardization among our client base and escalates exceptions to management in order to ensure appropriate application of customer service.
Performs routine research and executes corrective action on client issues and questions concerning product or TotalSource services.
Assumes ownership for inquiries made by the client until such time the issue or inquiry is satisfactorily closed or dispatched to another tier to TotalSource Service area.
Uses personal computing knowledge and software to carry-out work assignments including Henry Salesforce, Microsoft Office and other Workstation Tools.
Responsible for escalating non-tier 2 case types to Tier 3.
Performs special projects as required by Payroll Services Group.
These projects may entail standardizations, mass configuration changes on systems, new or modified SQRs, or other service development needs.
Attend weekly Corporate Autopay/Statutory calls and update PSG management on any upcoming Autopay/Statutory changes that may impact regions, other functional areas and/or clients.
Review monthly Autopay release notes to determine impact to TotalSource.
Communicate to PSG management and other functional areas impacted by release updates.
Performs other related duties as assigned.

QUALIFICATIONS REQUIRED:

3 - 5 Years of Directly Related Experience
Bachelor's Degree or equivalent in related fields or equivalent work experience required.

Requirements

~1 min read

Ops Support
• Resolve Mainframe/Autopay issues such as data errors and complete setups such as deduction frequency updates, client owned deferred comp, special calcs, WSE prenote overrides.
• Troubleshoot and resolve other issues related to billing data loads, payroll processing, and payroll validations.
• Answer questions and complete updates for FLSA O/T.
• Supports the business with state PFML and local Tax initiatives.

Payroll and Billing Solutions (PBS)
• Resolve Core & WFN payroll invoice production issues such as billing errors and stuck payrolls (excludes issues/inquiries around charges, fees, amounts, banking, etc.)
• Core & WFN address setups & changes (includes leave type allocations)
• Core & WFN delivery related items (i.e., package tracking, reroutes, HOT payrolls, etc.)
• Client Termination / Reactivation processing (includes e-Verify / ei-9)