Senior Manager, Learning & Readiness

• →Lead onboarding, knowledge, and learning initiatives across assigned markets in support of FY27 priorities.
• →Set direction for team delivery models, stakeholder engagement, and continuous improvement efforts.
• →Lead, coach, and develop a team of Service and Implementation Coaches, fostering performance, engagement, growth, and career progression.
• →Oversee new hire onboarding and ramp-up programs, Enterprise Learning coordination, year-end training, continuous learning programs, custom upskilling initiatives, associate support, and mentorship sponsorship.
• →Partner with market leaders and stakeholders to identify business priorities, readiness risks, and development needs.
• →Translate stakeholder needs into practical learning, readiness, and performance improvement solutions.
• →Improve team processes, intake management, prioritization, and partnership practices to increase consistency, scalability, and effectiveness.
• →Collaborate with Product Enablement, Enterprise Learning, and cross-functional partners to support product readiness and associate preparedness.
• →Analyze readiness metrics, program results, and stakeholder feedback to drive continuous improvement.
• →Strengthen associate knowledge and consultative capabilities while supporting adoption of innovative technology enhancements.
• →Partner closely with the Director to execute priorities aligned with the broader onboarding, knowledge, and learning strategy.

• 3+ years of people leadership experience.
• Proven ability to lead within a complex, matrixed environment.
• Strong program and project management skills.
• Demonstrated ability to influence and build credibility across multiple levels of the organization.
• Excellent leadership, coaching, and talent development skills.
• Experience in learning, readiness, implementation, service, training, or enablement functions.
• Ability to balance stakeholder partnership, operational execution, and continuous improvement initiatives.
• Strong communication and relationship-building skills.
• Client-focused mindset with a commitment to delivering impactful solutions.
• Passion for developing associates and supporting career growth.

• Experience building partnerships across multiple markets and stakeholder groups.
• Experience identifying learning or performance gaps and implementing practical solutions.
• Experience driving process improvements and establishing quality controls.
• Understanding of ADP's Behavior-Driven Leadership priorities and people development tools.

Why This Role Matters: This role plays a critical part in advancing FY27 priorities by strengthening associate knowledge, enabling more consultative client support, and accelerating adoption of innovative technology solutions. Through strong leadership, operational excellence, and stakeholder partnership, this leader will help elevate business readiness, learning effectiveness, and overall organizational performance.