Commercial Relationship Manager

The Commercial Relationship Manager is responsible for developing and maintaining long-lasting business relationships to drive sales growth in commercial markets. This role involves generating new business and maintaining existing relationships with commercial facility directors, property managers, general managers, C-suite decision-makers, and other industry leaders. Target industries include commercial real estate, hospitality, healthcare, education, municipal governments, and other large-scale commercial facilities.

This position focuses on cultivating strong professional relationships with referral sources and trade partners by analyzing the market, identifying target clients, reaching decision-makers, and using a consultative sales approach to convert prospects into clients.

• →Develops and manages a portfolio of commercial accounts with a high propensity to engage our services during damage events or environmental disasters.
• →Builds and maintains relationships with key decision-makers, including facility executives, property managers, and commercial clients.
• →Oversees the entire sales cycle, from prospecting to closing and ensuring a seamless customer experience.
• →Conducts in-person sales meetings using a consultative approach to understand client needs and offer tailored solutions.
• →Schedules and manages appointments and client interactions effectively.
• →Maintains clear and professional communication with internal and external stakeholders.
• →Provides exceptional after-sales support to enhance customer satisfaction and loyalty.
• →Achieves or exceeds monthly sales targets and performance goals.
• →Prepares detailed sales activity and performance reports.
• →Identifies new business development opportunities and strategies.
• →Establishes and strengthens connections with potential clients, including insurance professionals, facility managers, real estate professionals, and other relevant contacts.
• →Collaborates with project managers and operational teams to ensure excellent service delivery.
• →Actively participates in industry trade organizations and networking events to promote company services.
• →Delivers presentations to small and large groups as needed.
• →Upholds company values and maintains a professional and positive attitude.

• Proficiency with computers, mobile platforms, and the MS Office suite (Word, Excel, PowerPoint) and Google Workspace.
• Excellent verbal and written communication skills.
• Strong interpersonal and customer service skills.
• Effective time management and organizational abilities.
• Strong analytical and problem-solving capabilities.
• Ability to manage multiple priorities in a fast-paced environment.
• Self-motivated and results-oriented.

• Bachelor’s degree or equivalent experience.
• Minimum of 2 years of B2B sales experience, preferably in a service-oriented industry.
• At least 2 years of experience managing repair projects in the insurance and restoration industry.
• IICRC Certifications in Water, Fire, and Mold Restoration.
• Project Management certifications and/or training preferred.
• Experience developing and managing commercial accounts, particularly in industries such as real estate, healthcare, education, and hospitality.
• Strong marketing and customer service skills.
• Professional appearance and demeanor.
• Ability to work flexible hours, including occasional evenings and weekends.
• Willingness to travel outside the immediate operating area as needed.
• Must be able to pass a background check.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.