Discharge Callback Nurse- RN

Day (United States of America)

410 S 11TH ST

LAKE WALES

Florida

33853

Makes and answers calls in a professional manner with kindness and empathy. Follows scripted questions provided to ensure consistency and accuracy. Responds to customer inquiries and notifies Guest Relations to resolve customer complaints. Identifies and escalates priority issues discovered during calls. Routes any immediate needs to the appropriate resource for timely resolution. Informs and educates patients regarding the HCAHPS survey to improve patient satisfaction. Attempts to contact 100% of patients discharged, making up to three attempts per patient. Completes call log data accurately and produces call log reports for review. Provides case management in urgent situations to ensure patient needs are met. Ensures timely communication with directors, guest relations, physicians, or home health services. Supports patient care continuity and satisfaction through effective follow-up. Performs other duties as assigned.Knowledge, Skills, and Abilities:
• Good data entry/keyboard skills and proficient in relevant computer applications such as Cerner required. [Required]
• Able to communicate effectively in English, both verbally and in writing required. [Required]
• Additional languages preferred [Preferred]
• knowledge of customer service principles and practices required. [Required]

Education:
• Associate's of Nursing [Required]
• Bachelor's of Nursing [Preferred]

Field of Study:
• N/A

Work Experience:
• N/A

Additional Information:
• N/A

Licenses and Certifications:
• Registered Nurse (RN) [Required]
• Basic Life Support - CPR Cert (BLS) [Required]

Physical Requirements: (Please click the link below to view work requirements)
Physical Requirements - https://tinyurl.com/msy4mja2

$28.18 - $45.09

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.