Registered Nurse Virtual Triage Care Telephone

Day (United States of America)

7315 E Frontage Rd

Merriam

Kansas

66204

• Provides courteous responses and excellent customer service when fielding inquiries from consumers, clinic staff, physicians, colleagues, and leaders. 
• Actively works with staff and supervisors to achieve established performance metric standards.
• Maintains knowledge of services and AdventHealth offerings to properly direct inquiries when outside of service’s scope.
• Demonstrates excellent customer-care skills and provides virtual clinical care within the nursing scope of practice.
• Utilizes critical thinking skills and decisive judgment to provide triage to symptomatic consumers in accordance with scope of practice.

Schedule: Full-Time
Shift: Days 10:30am-7:00 pm M-F
Candidate must live within the Kansas City Metro area to be considered for this opportunity.

Knowledge, Skills, and Abilities:
• Personal commitment to the mission and values of AdventHealth. [Required]
• Strong attention to detail and ability to take initiative to resolve inquiries and issues [Required]
• Demonstrated personal commitment to promoting and providing excelled customer service [Required]
• Demonstrated interpersonal, customer relations, and communication skills; remains patient while interacting with consumers and colleagues [Required]
• Exhibits desire to continuously learn, improve service delivery, and work in a team environment [Required]
• Ability to listen and document notes simultaneously [Required]
• Maintains high energy and positive attitude [Required]
• Adapts quickly to change and balances multiple priorities in a fast-paced environment [Required]
• Demonstrates regular, consistent and punctual attendance [Required]
• Effective communicator in English, both orally and in writing [Required]
• Ability to type at a speed of 45 words per minute, at minimum [Required]
• Proficiency in Microsoft Suite programs and Adobe [Required]
• Technological aptitude to master additional programs and technologies, including CRM, telephony, electronic health records, and other potential systems [Required]
• Bilingual in English/Spanish [Preferred]

Education:
• Associate's of Nursing [Required]
• Bachelor's of Nursing [Preferred]

Field of Study:
• N/A

Work Experience:
• 2+ Clinical nursing experience [Required]
• 1+ virtual care monitoring or care experience [Preferred]

Additional Information:
• N/A

Licenses and Certifications:
• Registered Nurse (RN) [Required]

Physical Requirements: (Please click the link below to view work requirements)
Physical Requirements - https://tinyurl.com/msy4mja2

$32.50 - $60.45

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.